Housekeeping Supervisor

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A global hospitality company in Abu Dhabi is seeking a Housekeeping Manager to oversee housekeeping activities and maintain quality standards. This role requires strong supervisory experience and guest service skills, ensuring that all guests receive exceptional service. The ideal candidate has at least 1 year of related experience and a high school diploma. Competitive benefits and a dynamic work environment are offered.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Assist management in hiring and training employees.
• Ensure adherence to safety and security policies.
• Welcome and acknowledge all guests according to company standards.

Skills

Guest service skills

Supervisory skills

Communication skills

Education

High school diploma or G.E.D. equivalent

Job description

Overview

Inspect guest rooms, public areas, pool, etc., after being cleaned by Housekeeping to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update the status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to the next shift. Complete required paperwork.

Responsibilities

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; develop and maintain positive working relationships; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance; assist with heavier objects as needed; push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping; stand, sit, kneel, or walk for extended periods; grasp and manipulate objects of varying size and weight.
• Enter and locate work-related information using computers and/or point of sale systems; read and visually verify information in various formats.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None
• Required Experience: Manager

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and the greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis including disability, veteran status, or other basis protected by applicable law.