Housekeeping Supervisor

InterContinental Hotels Group; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Job summary

Holiday Inn & Staybridge Suites Dubai Business Bay is seeking a Housekeeping Supervisor to oversee daily housekeeping operations and ensure top guest satisfaction in Dubai’s Business Bay area.

You will lead a team, ensure SOP compliance, and collaborate with departments to deliver exceptional service. A hospitality degree and at least 2 years in a supervisory role are required.

Qualifications

• Excellent communication and strong interpersonal skills.
• Business language and tools acumen.
• Minimum 2 years in a Supervisory role.

Responsibilities

• Direct everyday activities, attending morning briefings.
• Listen and develop performance through Managers coaching and feedback, and create performance and development goals.
• Follow all Housekeeping SOPs daily.
• Recommend or initiate any Housekeeping related actions where needed.
• Promote teamwork and quality service through daily communication and coordination with other shifts and other departments.
• Interact with guests, VIPs, and Long stays.
• Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities, towel art, and Personalized Notes.
• Ensure all guest preferences are met.
• Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with policies and regulatory requirements.
• Act as public relations representative to raise awareness of the hotel and brand in the local community.
• Drive other team member involvement in community organizations and activities.
• Perform other duties as assigned.
• Help the Housekeeping Manager in the development, implementation, and monitoring of financial and operational savings for the hotel to ensure optimum guest satisfaction and profitability.

Skills

Excellent communication

Business language

Education

Bachelor's Degree/Diploma in hospitality

Job description

HOUSEKEEPING SUPERVISOR

ABOUT US

Travel is a journey. At Holiday Inn & Staybridge Suites Business Bay, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So, if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

The Holiday Inn & Staybridge Suites Dubai Business Bay, a newly opened cluster of hotels, is looking for an experienced Housekeeping Supervisortojoin our extraordinary team! Conveniently located in the heart of Dubai’s Business Bay area, home of the Burj Khalifa! Minutes away from The Dubai mall, renowned Jumeirah Beach, and with convenient access to all of Dubai’s world leading tourist attractions. The Holiday Inn & Staybridge Suites Dubai Business Bay will include 275 hotel rooms as well as 120 one- and two-bedroom apartments, convenient F&B offerings & meeting and events facilities.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

People

• Directeveryday activities, attending morning briefings.
• Listen and Develop performance through Managers coaching and feedback, and create performance and development goals.
• Follow all Housekeeping SOPs daily.
• Recommend or initiate any Housekeeping related actions where needed
• Promote teamwork and quality service through daily communication and coordination with other shifts and other departments.

Guest Experience

• Interact with guests, VIPs, and Long stays.
• Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities, towel art, and Personalized Notes. To have guest comments on Social Media.
• Ensure all guest preferences are met.

Responsible Business

• Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with thehotel’sor owner’s policies and procedures and regulatory requirements. Maintain relations with other Departments.
• Act as public relations representative to raise awareness of the hotel and brand in the local community
• Drive other team member involvement in community organizations, activities, and gatherings.
• Perform other duties as assigned.

Financial

• Help the Housekeeping Manager in the development, implementation, and monitoring of financial and operational savings for the hotelto ensure optimum guest satisfaction and profitability.
• Savings in amenities, responsible to track items.

What we need from you :

It is not just about completing tasks and doing the work! We are looking for personality, originality, creativity, focus and a passion to deliver great results directly and via the whole team!

• Excellent communication and strong interpersonal strong skills
• Business language and tools acumen
• Minimum 2 years in a Supervisory role
• Bachelor's Degree/Diploma/equivalent in hospitality or related field
• Direct Managerial experience over a team, or an equivalent combination of education and work experience

What we offer :

We'll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.