Housekeeping Supervisor

Rotana Hotels & Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company is seeking a Housekeeping Supervisor to oversee the team and ensure high cleanliness standards. The ideal candidate has a background in hospitality, strong English skills, and is dedicated to exceptional guest service. This role involves supervising staff, managing inventory, and responding to guest requests in a fast-paced environment.

Qualifications

• Prior minor supervisory experience in Housekeeping Department.
• Good command of written and spoken English.
• Computer literacy is advantageous.

Responsibilities

• Supervise Housekeeping Attendants and manage operational objectives.
• Inspect cleaned areas and report repairs.
• Train and assist Housekeeping Attendants.

Skills

Interpersonal skills

Problem-solving

Effective Communication

Customer Focus

Teamwork

Education

Diploma or vocational training in hospitality

Tools

Opera

Job description

Job Description

We are currently seeking passionate and dynamic guest-focused Housekeeping professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

As a Housekeeping Supervisor, you will supervise the team of Housekeeping Attendants to achieve operational objectives while ensuring the standards of cleanliness and maintenance meet hotel requirements. Your key responsibilities will include:

1. Preparing job assignments for Housekeeping Attendants
2. Issuing keys and supplies to Housekeeping Attendants
3. Managing VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms, and taking appropriate actions
4. Attending daily meetings and receiving special instructions
5. Checking out rooms before reporting them as vacant
6. Handling special guest requests
7. Inspecting cleaned areas using checklists to ensure quality, proper supplies, and reporting repairs
8. Filling out reports and handing over found articles to the lost and found department
9. Supervising cleaning of guest rooms, corridors, and stairwells
10. Training and assisting Housekeeping Attendants and advising superiors on performance
11. Assisting with inventory management and ensuring proper handling and maintenance of equipment

Skills, Education, Qualifications & Experiences

Ideally, candidates should have a diploma or vocational training in hospitality with prior minor supervisory experience within a hotel’s Housekeeping Department. Good command of written and spoken English, strong interpersonal and problem-solving skills are essential. Computer literacy and experience with Opera are advantageous.

Knowledge & Competencies

The ideal candidate will be friendly, caring, culturally sensitive, and detail-oriented. Ability to work under pressure in a fast-paced environment and enjoy working with a multicultural team and guests. Additional competencies include:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results

Job Details

• Role Level: Associate
• Work Type: Full-Time
• Country: United Arab Emirates
• City: Abu Dhabi
• Company Website: https://www.rotana.com/
• Job Function: Hospitality & Guest Services
• Sector: Hospitality

What We Offer

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About The Company

Rotana Hotels & Resorts offers a wide range of services and facilities under its brand, with a portfolio of 4 and 5-star properties across the Middle East, Africa, Eastern Europe, and Türkiye. Known for attracting renowned culinary brands, Rotana's hotels are located in city centers and along coasts, catering to both business and leisure travelers.

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