Housekeeping Self-Inspector

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent hospitality company is seeking Housekeeping staff for its Dubai location. This role involves maintaining the cleanliness of guest rooms and public areas, ensuring top-notch standards of service and hygiene. Candidates should have a keen attention to detail and strong time management skills. An inclusive work environment is prioritized, embracing diversity and non-discrimination policies.

Qualifications

• Ability to follow cleaning protocols and checklists.
• Skills in managing guest interactions professionally.
• Must maintain hygiene standards in all areas.

Responsibilities

• Perform cleaning tasks for guest rooms, ensuring high standards of cleanliness.
• Manage cleanliness and maintain public area hygiene.
• Handle lost & found items and report guest complaints.

Skills

Attention to detail

Time management

Customer service

Job description

POSITION SUMMARY

The following are specific responsibilities and contributions critical to the successful performance of the position:

1. Report to the Housekeeping office with uniform and clock in. Attend daily rehearsal.
2. Collect the floor or public area master key from the Loss Prevention office, sign for it, and pick up daily room reports from the Housekeeping office. Ensure the key is not handed over to anyone and do not open guest rooms for anyone.
3. Inform the HK Office Coordinator/Supervisor about any lost and found items (follow the LSOP in place).
4. Report any breakage and lost items to your Shift Leader/Office Coordinator.
5. Report any associate and guest complaints to your Shift Leader or Supervisor.
6. Complete cleaning assignments and proceed to the Housekeeping office for sign-off at the end of the shift.

Responsibilities while cleaning Guest Rooms:

1. Maintain quiet in guest room areas to avoid disturbing guests, applicable at all times.
2. Prioritize checkouts and arrivals for room preparation, with guest requests taking precedence for occupied rooms.
3. Check for DND signs before entering an occupied room. Notify your Shift Leader/Office Coordinator of any discrepancies, extra departures, or extended stays. The Shift Leader/Office Coordinator will inform you of any changes.
4. Gain access to guest rooms by knocking three times, announcing "Housekeeping," and ensuring the room is vacant before entering.
5. Replace guest amenities and supplies according to standards.
6. Replace dirty linens and towels with clean items, following proper bed-making and folding standards.
7. Clean bathrooms thoroughly, including bathtub, shower, toilet, sink, and mirror.
8. Remove trash, dirty linens, and room service items from the room and balcony/patio.
9. Ensure all appliances are present and functioning properly (e.g., hairdryer, TV, microwave).
10. Neatly arrange desk items, furniture, and appliances, restoring them to original positions.
11. Dust, polish, and remove marks from walls and furnishings.
12. Vacuum carpets and perform floor care duties in guest rooms and hallways.
13. Perform special cleaning tasks as scheduled.
14. Report any faulty electronics, lights, plumbing, or telephones via Guestware/IVR to maintenance or Housekeeping Shift Leader, and record in room checklists.
15. After completing the section, arrange carts and HK pantry.
16. Provide turn-down (nightly refresh) service as per JW Marriott Marquis standards.
17. Use checklists to ensure cleanliness and condition standards are met.
18. Inspect guest rooms post-cleaning to ensure quality standards, then release the room and update the room status.

Responsibilities while cleaning Public Areas:

1. Clean public and employee restrooms, restocking supplies and cleaning all surfaces.
2. Clean glass surfaces, including windows and mirrors.
3. Clean floor surfaces using appropriate chemicals and equipment.
4. Dust surfaces, fixtures, and furnishings.
5. Empty trash and ashtrays, disposing of waste properly.
6. Inspect furniture for damages and report issues.
7. Maintain lighting fixtures, replacing bulbs as needed.
8. Perform cleaning activities as directed, ensuring high hygiene and appearance standards.
9. Complete routine cleaning within designated timeframes.
10. Ensure cleaning equipment is clean, functional, and stored properly.
11. Report maintenance or repair needs promptly.
12. Report items or valuables found on the property.

At Marriott International, we are dedicated to being an equal opportunity employer, valuing diversity and fostering an inclusive environment. We are committed to non-discrimination on any protected basis, including disability and veteran status.