Housekeeping Room Attendant

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company seeks a Housekeeping Room Attendant in Dubai. The role involves supporting Housekeeping and Laundry operations, delegating tasks, and ensuring exceptional guest experiences. Ideal candidates possess strong communication, planning, and cleanliness standards.

Qualifications

• Commitment to guest service excellence and teamwork.
• Intermediate computer proficiency.
• Attention to detail and teamwork ability.

Responsibilities

• Ensure high standards in Housekeeping and Laundry operations.
• Monitor team performance and manage room availability.
• Handle guest requests and manage lost and found items.

Skills

Planning and organizing skills

Good communication skills

Previous laundry experience

Interpersonal skills

Customer service standards

Excellent cleanliness standards

Tools

Microsoft Office

Job description

Job Description - Housekeeping Room Attendant (HOT0BOEM)

Job Number: HOT0BOEM

Work Location

DoubleTree by Hilton Jumeirah Dubai Jumeirah Beach, The Walk, PO Box 2431 Dubai D94

A Housekeeping Room Attendant will support all Housekeeping and Laundry operations by handling guest requests, analyzing each request, and delegating tasks among team members to ensure work is completed efficiently and guest experiences are exceptional.

What will I be doing?

As a Housekeeping Room Attendant, you will support the Housekeeping and Laundry teams by delegating daily activities to maintain high standards. Responsibilities include:

• Ensuring high operational standards in Housekeeping and Laundry according to hotel brand standards
• Monitoring the appearance, standards, and performance of team members, emphasizing training and teamwork
• Managing room availability and release for guest service in coordination with Housekeeping supervision
• Controlling department operations, including employee scheduling, key control, incident logging, and linen management
• Checking guest information in CRM daily to meet guest preferences and requests
• Requesting flowers for special occasions and providing embroidered linen for events
• Managing Lost and Found items and donations monthly
• Checking and sending uniforms for cleaning or repair
• Coordinating document and personnel traffic within the department, including daily linen release from laundry
• Handling guest laundry services and monthly laundry expense reporting
• Replacing Laundry Attendants during absences or days off

What are we looking for?

Ideal candidates are committed to guest service excellence and teamwork. Skills and qualities include:

• Planning and organizing skills
• Good communication skills (oral and written)
• Previous laundry experience
• Interpersonal skills
• Intermediate proficiency with computers and Microsoft Office
• High customer service standards
• Excellent cleanliness standards

Preferred additional qualities:

• Teamwork ability
• Attention to detail

What will it be like to work for a Hilton Worldwide Brand?

Our Team Members are the heart of Hilton. We work together to create a great workplace and rewarding careers. Hilton is a leading global hospitality company with a diverse portfolio of brands, committed to providing exceptional guest experiences worldwide. Join us and be part of our vision to "fill the earth with the light and warmth of hospitality."