Housekeeping Room Attendant

Hilton Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Join a global hospitality leader as a Housekeeping Room Attendant at Hilton. You will play a vital role in ensuring high standards in housekeeping operations, while providing exceptional service to guests. The ideal candidate has strong communication skills, attention to detail, and a commitment to team success.

Qualifications

• Strong attention to detail is essential.
• Ability to work effectively in a team is advantageous.
• Previous laundry experience preferred.

Responsibilities

• Maintain high standards in Housekeeping and Laundry.
• Assist in maintaining room availability for guest services.
• Monitor team performance and conduct training.

Skills

Planning and organizational skills

Excellent oral and written communication skills

Previous laundry experience

Strong interpersonal skills

Proficiency in Microsoft Office

High commitment to customer service

Excellent cleanliness standards

Job description

A Housekeeping Room Attendant will support all Housekeeping and Laundry operations by addressing guest requests, analyzing each request, and delegating tasks among team members to ensure efficient and timely service, thereby providing an exceptional guest experience.

What will I be doing?

As a Housekeeping Room Attendant, you will assist the Housekeeping and Laundry teams by delegating daily activities within the hotel. Specifically, the Room Attendant will:

1. Maintain high standards in Housekeeping and Laundry, adhering to hotel brand standards.
2. Monitor the appearance, standards, and performance of team members, focusing on training and teamwork.
3. Assist in maintaining room availability and releasing rooms for guest service in coordination with Housekeeping Supervision.
4. Control departmental operations, including employee scheduling, master key management, incident reporting, and linen and uniform handling.
5. Check guest information in CRM daily to meet their preferences and requests promptly.
6. Arrange flowers for special occasions and handle embroidery for linen as needed.
7. Manage monthly Lost and Found items and donations.
8. Ensure uniforms are cleaned and repaired as necessary.
9. Coordinate document and personnel traffic within the department and manage daily linen releases from Laundry.
10. Oversee laundry service for guests, including daily clothing releases.
11. Conduct monthly laundry expense and supply reconciliations.
12. Fill in for Laundry Attendants during absences or days off.

Desired Candidate Profile

What are we looking for?

A Hilton Worldwide Housekeeping Attendant is committed to guest satisfaction and teamwork. The ideal candidate will possess:

• Planning and organizational skills
• Excellent oral and written communication skills
• Previous laundry experience
• Strong interpersonal skills
• Proficiency in Microsoft Office at an intermediate level
• High commitment to customer service
• Excellent cleanliness standards

Additional advantageous capabilities include:

• Ability to work effectively in a team
• Strong attention to detail

What will it be like to work for a Hilton Worldwide Brand?

Our Team Members are the heart of Hilton. We work together to create a great workplace and rewarding careers. Hilton is a leading global hospitality company, offering a range of accommodations worldwide and dedicated to delivering exceptional guest experiences across our 24 brands, including Hilton Hotels & Resorts, Waldorf Astoria, Conrad, and others. Join us to be part of our hospitality family and make a difference every day!

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