Housekeeping - Order Taker / Desk Coordinator

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Housekeeping Order Taker for its Canopy by Hilton Al Seef in Dubai. The role involves managing guest requests, maintaining service standards, and ensuring a positive guest experience. Ideal candidates have prior customer service or housekeeping experience and a grade school education.

Qualifications

• Prior customer service, administrative support, or housekeeping experience required.
• Grade school education is advantageous.

Responsibilities

• Handling team member and guest requests, maintaining service standards.
• Logging and closing service requests in the computerized Work Order System.
• Responding to emergency calls and monitoring alarm systems.

Skills

Customer service

Administrative support

Housekeeping

Education

Grade school education

Job description

Job Description - Housekeeping - Order Taker / Desk Coordinator (HOT0BNFW)

Job Number: HOT0BNFW

Work Location: Canopy by Hilton Al Seef – Dubai Al Seef Street Dubai

As a Housekeeping-Order Taker, you will be responsible for answering all telephones, dispatching via a 2-way communication system, and generating computerized reports to ensure department compliance with service standards.

What will I be doing?

Responsibilities include:

• Handling team member and guest requests by delegating to appropriate individuals and following up to meet standards
• Maintaining the computerized Work Order System, logging, recording, and closing service requests
• Ensuring vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team
• Responding to emergency calls, monitoring alarm systems
• Dispatching crafts to locations, notifying departments and alarm companies as needed
• Controlling office traffic
• Presenting a positive, professional, and courteous image to ensure guest satisfaction
• Maintaining high-quality standards of the brand
• Remaining calm and performing essential functions during emergencies
• Managing guest supplies, requisitions, and lost and found items

What are we looking for?

Ideal candidates will have:

• Prior customer service, administrative support, or housekeeping experience

It is advantageous to have:

• Grade school education

What will it be like to work for Hilton?

Hilton is a leading global hospitality company offering luxurious hotels, resorts, extended-stay suites, and mid-priced hotels. With nearly a century of service, Hilton provides exceptional guest experiences worldwide. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are central to achieving this goal.