Housekeeping Order Taker

Job Description
We are currently seeking passionate and dynamic guest-focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Housekeeping Order Taker, you are responsible for handling all communication in and out of the Housekeeping Office to ensure a smooth running of the department. Your role will include key responsibilities such as:

1. Safe keep, record, and collect all keys and papers held within the Housekeeping Office.
2. Ensure the sorting of all daily activity reports in the Housekeeping Office.
3. Answer phone calls promptly, following proper telephone etiquette as trained and per the standards.
4. Record all incoming calls, ensuring all messages are disseminated and followed up accordingly.
5. Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming, and clearing.
6. Update and maintain all housekeeping files.
7. Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office.
8. Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll.
9. Keep and maintain the cleanliness and tidiness of the Housekeeping Office.
10. Clear all outdated reports on a monthly basis based on the hotel standard for record keeping.

Desired Candidate Profile

You should ideally have a diploma or vocational training within the hospitality and previous experience within a similar role. Good command of written and verbal English communication skills, along with good interpersonal abilities, are essential. Computer literacy and previous experience with Opera are an advantage.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk