Housekeeping Order Taker

Rixos Hotels; Ras Al Khaimah; On-site; AED 28,000 - 50,000; Full time

Benefits offered by this job

Competitive Salary

Duty meals

Vacation tickets

Medical insurance

Job summary

Rixos Bab Al Bahr in Ras Al Khaimah seeks a dedicated Housekeeping Associate to attend guest requests and uphold the hotel’s service standards. You will handle calls, wake-up calls, and ensure a high level of personal service for guests, while maintaining privacy and confidentiality.

Responsibilities include reporting guest comments, managing inventory, and coordinating with departments to meet guests' needs.

Qualifications

• To attend and handle all guest requests according to hotel standards and procedures.
• To answer and handle calls, wake-up calls and messages using telephone etiquettes and Rixos standards.
• To ensure guests enjoy their stay with the finest personal service.
• To respect guest privacy and confidentiality of information.
• To report any guest comment or complaint.
• To set up inventory and monitor supplies on guest requests.

Responsibilities

• Attend and handle guest requests per hotel standards.
• Answer and manage calls, wake-up calls and messages with proper etiquette.
• Ensure guests enjoy their stay with high-quality service.
• Respect guest privacy and confidentiality of information.
• Report guest comments or complaints promptly.
• Set up inventory and monitor supplies per guest requests and approvals.

Job description

Company Description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

Salaries And Benefits

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

• To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
• To answer and handle calls, wake-up calls and messages, properly using the telephone etiquettes and Rixos standards.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To respect the privacy of the guests and the confidentiality of the information.
• To report any guest comment or complaint.
• To set-up inventory and monitor supplies and other commodities upon guest requests.
• To update the above items’ availability and order requirements in FMC accordingly with prior approval.
• To be aware of and to follow emergency and security procedures.
• To fulfill all administrative tasks, housekeeping office coordination and filing.
• To respect key handling procedures.
• To read and update logbooks.
• To update guest history.
• To keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual.
• To carry out special projects according to given assignments.
• To attend a daily line up briefing with the Housekeeping team.
• To coordinate with all departments as per guests and operational needs.
• To inform concerned division or department heads whenever a matter is delayed or not solved
• To manage the departmental attendance and rosters in the payroll system and follow up with paymaster for any staff queries.