Housekeeping Order Taker

voco; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel brand in Dubai, voco is seeking a Housekeeping Order Taker to manage guest requests and uphold cleanliness standards. Ideal candidates have at least three years in a similar role, showcasing strong organizational skills and attention to detail in a vibrant hospitality environment.

Benefits

Career development

Employee room discounts

Great work culture

Qualifications

• Minimum of 3 years experience in a similar role in a four or five-star hotel.
• Strong verbal and written communication skills.
• Quality-oriented with a focus on detail.

Responsibilities

• Coordinate housekeeping requests from guests and departments.
• Ensure timely execution of cleaning and maintenance tasks.
• Monitor task completion and quality standards.

Skills

Communication

Organization

Attention to detail

Multitasking

Cultural engagement

Job description

At voco , we ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character and that s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.

At the heart of every great stay is a great host . We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won t find in any guide book.

Your day to day

As a Housekeeping Order Taker, you will be responsible for receiving, organizing, and coordinating housekeeping requests from various departments or guests within a facility. Your primary goal is to ensure efficient and timely execution of cleaning and maintenance tasks to uphold the highest standards of cleanliness and guest satisfaction

• Receive and log housekeeping requests from guests or departments via phone, email, or other communication channels. Organize and prioritize requests based on urgency and location.
• Liaise with housekeeping host, supervisors, and other relevant departments to relay requests accurately and ensure timely completion of tasks. Maintain clear and effective communication channels.
• Coordinate with housekeeping team members to schedule and allocate resources effectively, considering the workload, staffing levels, and specific requirements of each task.
• Monitor the completion of tasks to ensure they meet established quality standards. Conduct follow-ups to address any guest or departmental concerns or additional requirements.
• Strictly control the release, retrieval and recording of group keys before and after shift.
• Assist in updating all information on the department notice boards.
• Provide exceptional guest service by promptly addressing inquiries, concerns, or additional requests from guests or departments regarding housekeeping services
• Assist in maintaining housekeeping supplies and inventory levels. Place orders for supplies as needed and ensure proper storage and distribution.
• Adhere to established housekeeping procedures, health and safety regulations, and company policies at all times.
• Responsible for issuing and recording the release of items such as iron and boards, adapters and any other item requested by a guest.
• Reconcile the recording and availability of the following items with Room Attendants at the end of the shift:
• Baby cots
• Section Report
• Section Keys
• DND, D/L, Late Services
• Record and safe-keep on daily basis all lost and found items.
• Arrange lost and found items, in coordination with Housekeeping Administrator, that are for disposal (or due back to finder) as per hotel policy.
• Organize and always keep neat and tidy the housekeeping office and storeroom(s).
• Ensure that hotel s policy relating to fire, hygiene, health, safety, rules and regulations are understood and adhered to.
• Ensure the optimum use and control of all amenities, guest supplies and chemicals to minimize wastage.
• Maintain telephone logbook and staff attendance book.
• Continuously update oneself and be knowledgeable about hotel facilities, activities, and promotions and be able to provide accurate information.

What we need from you

At voco Dubai, we look for hosts who are Reliably different and contribute in the success of bringing our brand to life!

Ideally, you'll have a minimum of 3 years experience in a similar role in a four or five-star hotel or comparable industry, the ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality-oriented with a focus on details, high-performance standards, able to multitask in the housekeeping.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There s so much more to the job than we can capture here. It s simply about creating great experiences, doing the right thing and understanding people.

What we offer

We ll reward all your hard work with a great salary and benefits in addition to career development, employee room discounts and great work culture.

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