Housekeeping Order Taker

We are currently seeking passionate and dynamic guest-focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Housekeeping Order Taker, you are responsible for handling all communication in and out of the Housekeeping Office to ensure a smooth running of the department. Your role will include key responsibilities such as:

1. Safekeeping, recording, and collecting all keys and papers held within the Housekeeping Office.
2. Ensuring the sorting of all daily activity reports in the Housekeeping Office.
3. Answering phone calls promptly, following proper telephone etiquette as trained and per the standards.
4. Recording all incoming calls, ensuring all messages are disseminated and followed up accordingly.
5. Handling all issues pertaining to Lost & Found - receiving, recording, storage, claiming, and clearing.
6. Updating and maintaining all housekeeping files.
7. Updating and printing out of the Opera system for the room discrepancy report by morning and afternoon and ensuring to submit a copy to Accounts and Front Office.
8. Arranging babysitting for guests and preparing attendance sheets for the monthly payroll.
9. Keeping and maintaining the cleanliness and tidiness of the Housekeeping Office.
10. Clearing all outdated reports on a monthly basis based on the hotel standard for record keeping.