Housekeeping Manager

Hyde Johannesburg Rosebank; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury resort in Ras Al Khaimah is seeking a Housekeeping Supervisor to oversee the housekeeping team and ensure exceptional service standards. The role includes staff training, operational management, and adherence to the highest cleanliness norms to guarantee guest satisfaction. Ideal candidates will have a hospitality management background and previous experience in a supervisory position within the luxury sector.

Qualifications

• Minimum 3-5 years of housekeeping supervisory or managerial experience in a luxury hotel or resort.
• Strong leadership skills and experience in team management.
• Familiarity with hospitality standards and efficient service practices.

Responsibilities

• Supervise and train the housekeeping team to ensure high-quality service.
• Manage daily housekeeping operations and monitor inventory levels.
• Conduct inspections to ensure compliance with cleanliness standards.

Skills

Leadership

Communication

Problem-Solving

Education

Diploma or degree in Hospitality Management

Job description

• Supervise, train, and motivate the housekeeping team to ensure efficiency and high-quality service.
• Assign tasks and schedules to ensure all guest rooms, public areas, and back-of-house spaces are cleaned and maintained properly.
• Conduct performance evaluations, provide coaching, and implement training programs for continuous improvement.
• Operational Management
• Ensure daily housekeeping operations run smoothly, including room turnovers, laundry services, and public area maintenance.
• Monitor inventory levels of cleaning supplies, linen, and guest amenities, and coordinate with procurement for timely replenishment.
• Implement housekeeping procedures and standards in alignment with resort policies and five-star hospitality expectations.
• Guest Satisfaction & Quality Assurance
• Maintain high cleanliness and hygiene standards to ensure exceptional guest satisfaction and positive reviews.
• Handle guest requests, complaints, and feedback professionally and efficiently.
• Conduct regular inspections of rooms, suites, and public areas to ensure compliance with resort standards.
• Budget & Cost Control
• Develop and manage housekeeping budgets, ensuring cost efficiency without compromising quality.
• Monitor labor costs and optimize staff scheduling based on occupancy levels.
• Identify cost-saving opportunities while maintaining service excellence.
• Compliance & Safety
• Ensure adherence to health, safety, and sanitation regulations, including fire safety and chemical handling procedures.
• Implement eco-friendly and sustainable housekeeping practices in line with resort policies.
• Train staff on emergency procedures and workplace safety measures.
  
  

Job Description

Key Responsibilities:

• Team Leadership & Management
• Supervise, train, and motivate the housekeeping team to ensure efficiency and high-quality service.
• Assign tasks and schedules to ensure all guest rooms, public areas, and back-of-house spaces are cleaned and maintained properly.
• Conduct performance evaluations, provide coaching, and implement training programs for continuous improvement.
• Operational Management
• Ensure daily housekeeping operations run smoothly, including room turnovers, laundry services, and public area maintenance.
• Monitor inventory levels of cleaning supplies, linen, and guest amenities, and coordinate with procurement for timely replenishment.
• Implement housekeeping procedures and standards in alignment with resort policies and five-star hospitality expectations.
• Guest Satisfaction & Quality Assurance
• Maintain high cleanliness and hygiene standards to ensure exceptional guest satisfaction and positive reviews.
• Handle guest requests, complaints, and feedback professionally and efficiently.
• Conduct regular inspections of rooms, suites, and public areas to ensure compliance with resort standards.
• Budget & Cost Control
• Develop and manage housekeeping budgets, ensuring cost efficiency without compromising quality.
• Monitor labor costs and optimize staff scheduling based on occupancy levels.
• Identify cost-saving opportunities while maintaining service excellence.
• Compliance & Safety
• Ensure adherence to health, safety, and sanitation regulations, including fire safety and chemical handling procedures.
• Implement eco-friendly and sustainable housekeeping practices in line with resort policies.
• Train staff on emergency procedures and workplace safety measures.
  
  

Qualifications

• ducation: Diploma or degree in Hospitality Management, Hotel Administration, or a related field.
• Experience: Minimum 3-5 years of housekeeping supervisory or managerial experience in a luxury hotel or resort.
  

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