Housekeeping Manager

RIXOS; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel management company is seeking a Housekeeping Supervisor in Ras Al Khaimah. The ideal candidate will lead the housekeeping team to ensure high standards are met, manage daily operations, and enhance guest satisfaction through quality service. Candidates should have a degree in hospitality and several years of experience in a supervisory role within a luxury environment.

Qualifications

• Minimum 3-5 years of housekeeping supervisory or managerial experience in a luxury hotel or resort.
• Strong leadership and customer service skills.
• Experience in budget management and operational efficiency.

Responsibilities

• Supervise and train the housekeeping team for efficiency and quality service.
• Ensure daily housekeeping operations run smoothly.
• Maintain high cleanliness and hygiene standards for guest satisfaction.

Skills

Leadership

Training

Time Management

Operational Management

Customer Service

Education

Diploma or degree in Hospitality Management

Job description

• Supervise, train, and motivate the housekeeping team to ensure efficiency and high-quality service.
• Assign tasks and schedules to ensure all guest rooms, public areas, and back-of-house spaces are cleaned and maintained properly.
• Conduct performance evaluations, provide coaching, and implement training programs for continuous improvement.

2. Operational Management

• Ensure daily housekeeping operations run smoothly, including room turnovers, laundry services, and public area maintenance.
• Monitor inventory levels of cleaning supplies, linen, and guest amenities, and coordinate with procurement for timely replenishment.
• Implement housekeeping procedures and standards in alignment with resort policies and five-star hospitality expectations.

3. Guest Satisfaction & Quality Assurance

• Maintain high cleanliness and hygiene standards to ensure exceptional guest satisfaction and positive reviews.
• Handle guest requests, complaints, and feedback professionally and efficiently.
• Conduct regular inspections of rooms, suites, and public areas to ensure compliance with resort standards.

4. Budget & Cost Control

• Develop and manage housekeeping budgets, ensuring cost efficiency without compromising quality.
• Monitor labor costs and optimize staff scheduling based on occupancy levels.
• Identify cost-saving opportunities while maintaining service excellence.

5. Compliance & Safety

• Ensure adherence to health, safety, and sanitation regulations, including fire safety and chemical handling procedures.
• Implement eco-friendly and sustainable housekeeping practices in line with resort policies.
• Train staff on emergency procedures and workplace safety measures.

Qualifications

• ducation: Diploma or degree in Hospitality Management, Hotel Administration, or a related field.
• Experience: Minimum 3-5 years of housekeeping supervisory or managerial experience in a luxury hotel or resort.

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RIXOS

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