Housekeeping Manager

Sofitel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A renowned luxury hotel is seeking a Housekeeping Manager in Dubai to oversee housekeeping operations. This role promises to deliver excellence and personalized service to VIP guests, ensuring compliance with high standards set by Sofitel. With responsibilities ranging from staff supervision to quality control inspections, the successful candidate will lead a team in maintaining a luxurious environment that delights guests.

Qualifications

• 4+ years in luxury hotels with 2+ years as Housekeeping Manager.
• Deep cleaning techniques and high service standards knowledge.
• Ability to manage performance independently and under pressure.

Responsibilities

• Supervise housekeeping operations in guest rooms and public areas.
• Perform quality control inspections to maintain standards.
• Ensure compliance with brand and sustainability initiatives.

Skills

Attention to Detail

Team Coordination

Communication Skills

Conflict Resolution

Time Management

Education

Bachelor's degree in Hospitality Management

Business Administration

Tools

PMS (Opera)

Housekeeping Software (Future log, Paytrax, MBox)

Job description

• Special attention to the preferences and needs of VIP or high-profile guests, ensuring they receive personalized service tailored to their expectations.
• Supervise the quality and presentation of details in the rooms, such as orderliness, toiletries, and decoration, to ensure a luxury experience is delivered.
• Ensure cleaning and preparation services for special events, such as weddings or conferences, making sure all special requirements are met.
• Ensure compliance with Special Projects or Tasks for preventive maintenance of all resort facilities (FF&E and OS&E).
• Achieve consistency and effectiveness in the hotel s and brand s sustainability program.
• Know and apply the housekeeping standards established by the Sofitel brand.
• Supervise housekeeping operations across guest rooms, public areas, and back-of-house spaces.
• Perform quality control inspections and ensure cleanliness standards are upheld in all assigned areas.
• Respond promptly to guest service requests and oversee housekeeping-related service recovery.
• Support the night turnover process, ensuring room readiness for early arrivals and VIP guests.
• Monitor linen and amenity par levels, reporting discrepancies or shortages to day leadership.
• Liaise with Front Office and Engineering on room status changes, maintenance requests, and overnight service coordination.
• Maintain accurate records including room status reports, pass-on logs, and service issue tracking, Productivity reports for the team
• Provide coaching and performance feedback to team members and report any employee relations concerns.
• Support property-wide deep cleaning initiatives, project work, and seasonal upkeep.

Desired Candidate Profile

Qualifications

• Experience managing cleaning teams or related Rooms departments in hotels or customer service-focused industries.
• Ability to coordinate and supervise teams, motivating staff to maintain high standards of cleanliness and service.
• Bachelor s degree in Hospitality Management, Business Administration, or a related field (preferred).
• A minimum of 4 years of experience in luxury hotels and resorts and currently holding a position of Housekeeping Manager for at least 2 years
• Strong knowledge of luxury service presentation, deep cleaning techniques, and housekeeping operations.
• Familiarity with PMS (Opera) and housekeeping software (Future log, Paytrax, MBox etc.).
• High attention to detail and ability to manage team performance independently.
• Strong time management and multitasking skills under pressure.
• Excellent communication, documentation, and conflict resolution skills.
• Ability to motivate the team during low-supervision shifts.
• Exhibit a commitment to cleanliness, luxury service, and guest satisfaction.

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