Housekeeping Lead

Sonder; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a proactive and organized leader to manage housekeeping operations. In this role, you will oversee cleaning schedules, support team training, and ensure high standards of cleanliness across properties. You will leverage digital tools to enhance efficiency and communication while maintaining a positive environment for both guests and staff. This position offers a unique opportunity to contribute to a dynamic team and enjoy attractive travel perks and health benefits. If you are ready to make an impact in a fast-paced setting, this role is perfect for you.

Benefits

Competitive compensation

Medical, dental and vision insurance

Flexible vacation

Wellness and volunteering days

Annual free credits and discounts

Workplace flexibility

Qualifications

• Experience in a leadership role with housekeeping or similar operations.
• Tech-savvy with knowledge of cleaning products and methods.

Responsibilities

• Manage cleaning schedules and lead cleaner onboarding and training.
• Triage guest requests and perform housekeeping duties as needed.

Skills

Leadership

Personnel Management

Digital Applications

Cleaning Techniques

Physical Stamina

Tools

Online HK Scheduler

Cleaner Mobile App

Internal Reporting Platforms

Job description

The Opportunity :

1. Manage weekly and daily cleaning schedules for a team of housekeepers
2. Support and lead cleaner onboarding and ongoing training and improvement
3. Organize and prepare supplies for daily distribution, leading inventory control and organization
4. Triage and delegate guest requests in real-time to cleaner schedules
5. Perform standard housekeeping duties when necessary, including cleaning bathrooms, kitchens, living spaces, and bedrooms, changing linen and terry, polishing surfaces, removing trash/recycling, restocking soaps, shampoos, various kitchen and apartment items, and branded Sonder collateral, and ensuring all furniture, appliances, and amenities are clean and in working order
6. Conduct special projects as assigned
7. Initiate and manage reporting of any maintenance issues, safety hazards or damage of Sonder property
8. Manage various digital programs including online HK scheduler, cleaner mobile app, and internal reporting & communication platforms. Support cleaner training and compliance on these programs
9. Daily travel around market and central warehouse to complete tasks and manage cleaning program

Who We Look For:

1. A professional with a positive attitude, who has the ability to work effectively both in a leadership position as well as independently
2. Previous experience in a leadership role with a housekeeping department or similar operation especially in regard to personnel management. Experience with managing various schedules, budgets, and applications
3. Tech-savvy with ability to use various digital applications, including mobile, digitally correspond with management
4. Knowledge of cleaning and sanitation products, techniques and methods, and cleaning sensitive materials
5. Working knowledge of operating household cleaning equipment and best practices
6. Physical stamina and mobility including ability to reach, kneel, and bend
7. Ability to lift, push, and pull required load (usually about 40 lbs)

This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations).

We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees, benefits may include:

1. Competitive compensation
2. Medical, dental and vision insurance (where applicable)
3. Flexible vacation
4. Wellness and volunteering days
5. Annual free credits and discounts to stay in Sonders
6. Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork