Housekeeping Intern - Female

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Housekeeping Intern in Dubai. This role involves supporting the housekeeping and laundry teams, ensuring high cleanliness standards, and managing guest requests efficiently. Candidates should have strong organizational skills, prior experience in laundry, and a commitment to exceptional customer service.

Qualifications

• Ability to work in a team.
• Excellent attention to detail.

Responsibilities

• Support all Housekeeping and Laundry teams.
• Ensure high operating standards.
• Monitor appearance and performance of team members.
• Manage controls of the Housekeeping department.
• Check daily guest information in CRM.
• Request special flowers and embroidery.
• Control Lost and Found items.
• Check uniforms and send for cleaning.

Skills

Planning and organizing

Good oral and written communication

Previous experience in Laundry

Good interpersonal skills

Proficiency with Microsoft Office

Customer service commitment

Excellent standards of cleanliness

Job description

Job Number

HOT0BXWI

Work Locations

DoubleTree by Hilton Dubai M Square Hotel & Residences Al Mankhool Dubai

A Housekeeping Intern will support all Housekeeping and Laundry with guest requests, analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.

What will I be doing?

As Housekeeping Intern, you will support all Housekeeping and Laundry teams for all aspects by delegating the day-to-day activities within the hotel. Specifically, a Housekeeping Intern will perform the following tasks to the highest standards:

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and teamwork
• Actively work on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision
• Manage the controls of the Housekeeping department, such as frequency of employees, release of master keys, handling incidents, input and output of uniforms and linen, among others
• Responsible for checking daily guest information in CRM and ensuring that their preferences and requests are met on time
• Request flowers for special occasions (marriage, death, maternity, etc.). Also providing embroidery for special linen (wedding and pampering)
• Control and manage monthly Lost and Found items and donations
• Check uniforms and send for cleaning and/or repair
• Coordinate and control all traffic of documents and people within the department. Handle daily linen releases from Laundry
• Process daily guest clothing releases for guests who use the laundry service
• Manage monthly closing of Laundry expenses and provide related reports
• Replace (a) Laundry Attendant in case of holidays, days off or absences

What are we looking for?

A Housekeeping Intern serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:

• Planning and organizing
• Good oral and written communication
• Previous experience in Laundry
• Good interpersonal skills
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
• Committed to delivering a high level of customer service
• Excellent standards of cleanliness

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!