Housekeeping Coordinator

ACCOR; United Arab Emirates; On-site; AED 36,000 - 48,000; Full time

Job summary

A leading hotel in the UAE is seeking a Housekeeping Coordinator to manage guest requests and ensure exceptional service standards. The role involves coordinating with various departments, maintaining cleanliness, and performing administrative tasks to enhance guest experiences.

Responsibilities

• Attend and handle all guest requests received for internal services.
• Ensure all guests enjoy their stay by offering the finest personal service.
• Perform administrative tasks, coordinate with housekeeping, and maintain filing systems.

Job description

Job Responsibilities

1. Attend and handle all guest requests received for internal services, adhering to hotel standards and procedures.
2. Answer and manage calls and messages professionally, following telephone etiquette and Sofitel standards.
3. Ensure all guests enjoy their stay by offering the finest personal service.
4. Respect guest privacy and maintain confidentiality of information.
5. Report any guest comments or complaints.
6. Set up inventory and monitor supplies and commodities based on guest requests.
7. Update the availability of items in the PMS.
8. Be aware of and follow emergency and security procedures.
9. Perform administrative tasks, coordinate with housekeeping, and maintain filing systems.
10. Read and update logbooks regularly.
11. Update guest history in the PMS.
12. Keep all equipment clean, areas tidy, and well-maintained according to the Housekeeping Operations Manual.
13. Carry out special projects as assigned.
14. Attend daily briefing sessions with the Housekeeping team.
15. Coordinate with all departments according to guest and operational needs.
16. Inform relevant department heads of any delays or unresolved issues.
17. Remain flexible and willing to rotate within different sub-sections of the Housekeeping Department.
18. Perform any other reasonable duties assigned by the Assistant Housekeeping Manager and the Executive Housekeeper.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Housekeeping Coordinator

Disclaimer: Naukrigulf.com is only a platform to connect jobseekers and employers. Applicants are advised to verify the legitimacy of prospective employers independently. We do NOT endorse requests for money payments and advise against sharing personal or bank details. For security information, please visit our Security Advice page. If you suspect fraud or malpractice, contact us at [e-mail].