Housekeeping Coordinator

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel brand in Ras Al Khaimah is seeking a dedicated individual for a full-time role in guest services. Responsibilities include ensuring guest satisfaction, handling requests, and adhering to the hotel's standards. Excellent communication skills and ability to work as part of a team are essential for this position. Join us to provide the finest personal service to our guests.

Qualifications

• Strong communication skills and attention to detail.
• Ability to handle guest requests professionally.
• Familiarity with hotel standards and procedures.

Responsibilities

• Attend and handle all guest requests according to hotel standards.
• Ensure guests enjoy their stay by offering personal service.
• Follow emergency and security procedures.

Job description

Responsibilities

• To attend and handle all guest requests received for internal services as per the hotel standards and procedures.
• To answer and handle calls and messages properly using the telephone etiquettes and Sofitel standards.
• To ensure that all guests enjoy their stay being offered the finest personal service.
• To respect the privacy of the guests and the confidentiality of the information.
• To report any guest comment or complaint.
• To set-up inventory and monitor supplies and other commodities upon guest requests.
• To update the above items availability in the PMS.
• To be aware of and to follow emergency and security procedures.
• To fulfill administrative tasks housekeeping office coordination and filing.
• To respect key handling procedures.
• To read and update logbooks.
• To update guest history in the PMS.
• To keep all equipment clean areas tidy and well maintained as per the Housekeeping Operations Manual.
• To carry out special projects according to given assignments.
• To attend a daily line up briefing with the Housekeeping team.
• To coordinate with all departments as per guests and operational needs.
• To inform concerned division or department heads whenever a matter is delayed or not solved.
• To be entirely flexible and adapt to rotate within the different sub sections of the Housekeeping Department.
• To carry out any other reasonable duties as assigned by the Assistant Housekeeping Manager and the Director of Housekeeping.

Remote Work

No

Employment Type

Full-time