Housekeeping Coordinator

Holiday Inn; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain is seeking a Housekeeping Coordinator responsible for managing communication within the housekeeping department and maintaining administrative services. Candidates should possess prior experience in hospitality administrative roles, ideally in a 4-star or 5-star setting, and exhibit strong organizational skills. This role offers the opportunity to engage with diverse guests and contribute to maintaining high standards in a quality hospitality environment.

Qualifications

• Previous administrative experience in hospitality or similar roles in a 4* or 5* hotel.
• Experience with payroll and purchase orders is advantageous.

Responsibilities

• Implementation and maintenance of brand standards and operating procedures.
• Execution of quality assurance programmes.
• Accurate entry of room status into the computer daily.

Skills

Organizational skills

Telephone etiquette

Job description

The main responsibility of the Housekeeping Coordinator is attending to the control desk telephone, facilitating communication within colleagues and between Housekeeping and other departments, and maintaining administrative services.

Key duties include:

1. Implementation and maintenance of brand standards and standard operating procedures.
2. Execution of quality assurance programmes and toolkits.
3. Ensuring the forwarding and receipt of all departmental information to maintain set standards.
4. Accurate entry of room status into the computer daily and investigation of discrepancies.
5. Maintaining and updating administrative data.
6. Keeping the working area and equipment clean and in good repair.
7. Complying with hotel health, safety, and hygiene policies, and adhering to grooming standards.
8. Attending meetings and training sessions as required.
9. Being multi-skilled to perform as a Room Attendant and in other Housekeeping areas.
10. Working effectively with guests and colleagues from diverse backgrounds.
11. Building positive relationships with internal customers and guests to anticipate their needs.
12. Handling guest inquiries and resolving issues to create a positive hotel image.
13. Maintaining thorough product and service knowledge to explain and promote hotel services and facilities.
14. Staying informed about hotel programs and events to better serve guests.
15. Providing current hotel information to guests.
16. Adhering to InterContinental Hotel Group's Code of Conduct and Housekeeping policies.
17. Reporting problems to management with suggestions for resolution.
18. Ensuring safety by following OH&S policies and procedures, and operating equipment safely.

What we need from you

Ideally, you'll have some or all of the following competencies and experience:

• Previous administrative experience in hospitality or similar roles as a Housekeeping Administrator or Coordinator in a 4* or 5* hotel.
• Telephone etiquette.
• Experience with payroll and purchase orders is advantageous.
• Strong organizational skills.

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