Housekeeping Coordinator

The First Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality management company in Abu Dhabi is seeking a Housekeeping Coordinator. This role involves managing daily housekeeping operations and ensuring high hospitality standards are met. Ideal candidates should have previous experience in luxury hotels, strong organizational skills, and the ability to oversee staff effectively. This position offers a unique opportunity to contribute to an iconic luxury hotel.

Qualifications

• Proven experience in luxury hotels as a housekeeping coordinator or a similar role.
• Ability to think quickly and resolve issues efficiently while maintaining a high level of service.
• Flexibility to work weekends, holidays, and varied shifts as needed.

Responsibilities

• Create and manage daily housekeeping staff schedules.
• Serve as the primary point of contact for the housekeeping team.
• Monitor and respond to guest requests related to housekeeping services.
• Track and manage inventory of cleaning supplies, linens, and amenities.
• Maintain accurate records of housekeeping activities.
• Assist in inspecting guest rooms and public areas.
• Support the onboarding and training of new housekeeping staff.
• Ensure compliance with health, safety, and hygiene standards.
• Assist housekeeping staff during peak times.

Skills

Organizational abilities

Multitasking

Communication skills

Proficiency in management software

Attention to detail

Job description

Overview

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Description

The Housekeeping Coordinator is a vital link between the housekeeping team and other hotel departments, ensuring the seamless operation of the housekeeping department. This role involves coordinating daily housekeeping activities, managing staff schedules, handling guest requests, and maintaining accurate records to support the efficient delivery of services that meet the hotel’s high standards.

• Create and manage daily housekeeping staff schedules, ensuring adequate coverage for guest rooms and public areas. Coordinate with other departments to align housekeeping activities with hotel operations.
• Serve as the primary point of contact for the housekeeping team, relaying information between housekeeping staff and management. Communicate effectively with other hotel departments, such as front desk and maintenance, to address guest needs and resolve issues promptly.
• Monitor and respond to guest requests related to housekeeping services, such as extra linens, special cleaning, or room changes. Ensure requests are fulfilled in a timely and efficient manner.
• Track and manage inventory of cleaning supplies, linens, and amenities. Place orders and ensure timely restocking to avoid shortages.
• Maintain accurate records of housekeeping activities, including room status, cleaning schedules, staff attendance, and inventory usage. Prepare reports as required by management.
• Assist in inspecting guest rooms and public areas to ensure cleanliness meets hotel standards. Report any deficiencies to the housekeeping team for immediate action.
• Support the onboarding and training of new housekeeping staff. Provide ongoing guidance and feedback to ensure consistent adherence to hotel policies and procedures.
• Ensure all housekeeping activities comply with health, safety, and hygiene standards. Report any safety hazards or maintenance issues to the appropriate department.
• Assist housekeeping staff with daily tasks during peak times or when needed. Foster a collaborative and positive work environment.

Desired Skill & Expertise

• Proven experience in luxury hotels as a housekeeping coordinator or a similar role.
• Strong organizational and multitasking abilities, excellent communication skills, and proficiency in using housekeeping management software or hotel management systems.
• Ability to think quickly and resolve issues efficiently while maintaining a high level of service.
• Keen eye for detail to ensure the highest standards of cleanliness and order are met.
• Flexibility to work weekends, holidays, and varied shifts as needed.