Housekeeping Coodinator

21c Museum Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is seeking an experienced coordinator to manage guest requests and perform administrative tasks in the housekeeping department. The ideal candidate has at least 2 years of experience in a hotel environment, fluent English communication skills, and proficiency in Microsoft Office. Join a dynamic team dedicated to providing exceptional guest experiences.

Qualifications

• Minimum 2 years experience in a Coordinator or administrative role in a hotel.
• Fluent in English; additional languages are a plus.
• Strong service-oriented with attention to detail.

Responsibilities

• Attend and handle all guest requests received for internal services.
• Ensure all guests enjoy their stay by offering fine personal service.
• Perform administrative tasks and housekeeping office coordination.

Skills

Microsoft Excel

Microsoft Word

Communication skills

Interpersonal skills

Multicultural awareness

Tools

Hotel Property Management Systems

Dispatch systems

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues, and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

Key Deliverables and Responsibilities

• Attend and handle all guest requests received for internal services, as per hotel standards and procedures.
• Answer and handle calls and messages, properly using telephone etiquette and Movenpick standards.
• Ensure all guests enjoy their stay by offering the finest personal service.
• Respect guest privacy and confidentiality of information.
• Report any guest comments or complaints.
• Set up inventory and monitor supplies and commodities upon guest requests.
• Update the availability of items in the PMS.
• Follow emergency and security procedures.
• Perform administrative tasks, housekeepings office coordination, and filing.
• Respect key handling procedures.
• Read and update logbooks.
• Update guest history in the PMS.
• Maintain equipment, areas, and supplies as per the Housekeeping Operations Manual.
• Carry out special projects as assigned.
• Attend daily line-up briefings with the Housekeeping team.
• Coordinate with all departments based on guest and operational needs.
• Inform department heads of delays or unresolved matters.
• Be flexible and rotate within different subsections of Housekeeping.
• Perform other duties as assigned by management.
• Analyze successes and failures, seek solutions, enjoy challenges, and deal well with ambiguity.
• Commit to self-development, improve skills, and seek feedback for personal growth.

Qualifications

• Minimum 2 years experience in a Coordinator or administrative role in a hotel (Housekeeping environment).
• Proficient in Microsoft Excel and Word.
• Experience with Hotel Property Management and dispatch systems.
• Good business practices and people management skills.
• Positive attitude and professional appearance.
• Fluent in English; additional languages are a plus.

Additional Information

• Excellent oral and written English skills; other languages are advantageous.
• Strong interpersonal and communication skills.
• Service-oriented with attention to detail.
• Ability to work effectively in a team and independently.
• Good presentation, influencing skills, and multicultural awareness.
• Flexible, adaptable, and proactive in a dynamic environment.
• High integrity, confidentiality, and a sense of urgency.