Housekeeping Coodinator

FAIRMONT; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality leader is seeking a Housekeeping Coordinator in Dubai to handle guest requests and ensure quality service. The ideal candidate has at least 2 years of hotel experience, preferably in housekeeping, and is proficient in Microsoft Excel and Word. Excellent communication skills and a service-oriented mindset are essential. Additional languages are a plus. This role offers a dynamic work environment, with opportunities for personal and professional growth.

Qualifications

• Experience in a Coordinator or administrative role in a hotel.
• Fluent in English, both spoken and written.
• Ability to speak additional languages is an advantage.

Responsibilities

• Attend and handle guest requests for internal services.
• Answer and handle calls and messages.
• Ensure quality of personal service to all guests.
• Report guest comments or complaints.

Skills

Microsoft Excel

Microsoft Word

Interpersonal skills

Communication skills

Service-oriented

Education

Minimum 2 years experience

Tools

Hotel Property Management systems

Dispatch systems

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues, and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

Key Deliverables and Responsibilities

1. Attend and handle all guest requests received for internal services, following hotel standards and procedures.
2. Answer and handle calls and messages, using proper telephone etiquette and Movenpick standards.
3. Ensure all guests enjoy their stay with the finest personal service.
4. Respect guest privacy and confidentiality of information.
5. Report any guest comments or complaints.
6. Set up inventory and monitor supplies and commodities upon guest requests.
7. Update the availability of items in the PMS.
8. Follow emergency and security procedures.
9. Perform administrative tasks, coordinate housekeeping office activities, and maintain filing systems.
10. Handle keys according to procedures.
11. Read and update logbooks.
12. Update guest history in the PMS.
13. Keep equipment clean, areas tidy, and well-maintained as per the Housekeeping Operations Manual.
14. Carry out special projects as assigned.
15. Attend daily line-up briefings with the Housekeeping team.
16. Coordinate with all departments based on guest and operational needs.
17. Notify relevant departments of delays or unresolved issues.
18. Be flexible and rotate within different Housekeeping sub-sections.
19. Perform any other duties assigned by the Assistant Housekeeping Manager and the Executive Housekeeper.
20. Be adaptable, analyze successes and failures, seek solutions, and embrace challenges.
21. Commit to self-development, seek feedback, and work on personal and professional growth.

Qualifications

• Minimum 2 years experience in a Coordinator or administrative role in a hotel (Housekeeping experience preferred).
• Proficiency in Microsoft Excel and Word.
• Experience with Hotel Property Management and dispatch systems.
• Good business practices and people management skills.
• Positive attitude and professional appearance.
• Fluent in English, both spoken and written.

Additional Information

• Ability to speak additional languages is an advantage.
• Strong interpersonal and communication skills across all levels.
• Service-oriented with attention to detail.
• Effective team player with good presentation and influencing skills.
• Multicultural awareness and adaptability.
• Ability to work independently, demonstrate initiative, and handle change.
• Self-motivated, energetic, and maintains high integrity and confidentiality.
• Sense of urgency and proactive approach.