Housekeeping Coodinator

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Dubai is seeking a dedicated Housekeeping Coordinator to ensure guest satisfaction by managing requests and providing outstanding service. The ideal candidate will have at least 2 years of hotel experience, strong communication skills in English, and proficiency in Microsoft Office applications. The role requires a detail-oriented individual who can adapt to changes and work effectively in a team-oriented environment.

Qualifications

• Experience in a coordinator or administrative role within a hotel.
• Positive attitude and professional appearance.
• Diligent in following safety and health standards.

Responsibilities

• Attend to and handle all guest requests for internal services.
• Ensure guests enjoy their stay by providing personal service.
• Manage inventory, monitor supplies, and fulfill guest requests.

Skills

Proficiency in Microsoft Excel

Proficiency in Microsoft Word

Fluent in English

Attention to detail

Good communication skills

Education

At least 2 years of experience in a hotel, preferably in Housekeeping

Tools

Hotel Property Management systems

Dispatch systems

Job description

Job Description

Key Deliverables and Responsibilities

• Attend to and handle all guest requests for internal services according to hotel standards and procedures.
• Answer and manage calls and messages using proper telephone etiquette and Movenpick standards.
• Ensure guests enjoy their stay by providing the finest personal service.
• Respect guest privacy and maintain confidentiality of information.
• Report guest comments or complaints appropriately.
• Manage inventory, monitor supplies, and fulfill guest requests.
• Update availability of items in the PMS.
• Follow emergency and security procedures diligently.
• Perform administrative tasks, coordinate housekeeping office activities, and maintain records.
• Handle keys securely following procedures.
• Read and update logbooks regularly.
• Maintain accurate guest history records in the PMS.
• Keep equipment clean, areas tidy, and maintain facilities as per the Housekeeping Operations Manual.
• Undertake special projects and assignments as needed.
• Participate in daily briefings with the Housekeeping team.
• Coordinate with other departments based on guest and operational needs.
• Inform relevant department heads of delays or unresolved issues.
• Be flexible and willing to rotate within different subsections of the Housekeeping Department.
• Perform any other duties assigned by the Assistant Housekeeping Manager and the Executive Housekeeper.
• Adapt to changes, analyze successes and failures, seek solutions, and embrace challenges.
• Commit to self-development by improving skills, seeking feedback, and adjusting behaviors accordingly.

Qualifications

• At least 2 years of experience in a coordinator or administrative role within a hotel, preferably in Housekeeping.
• Proficiency in Microsoft Excel and Word.
• Experience with Hotel Property Management and dispatch systems.
• Good business practices and people management skills.
• Positive attitude and professional appearance.
• Fluent in English, both spoken and written; knowledge of additional languages is a plus.
• Attentive to safety standards and diligent in following FLHSS standards.

Additional Information

• Excellent communication skills in English; additional languages are advantageous.
• Strong interpersonal skills and ability to work with diverse teams.
• Service-oriented with attention to detail.
• Effective team player and independent worker.
• Good presentation, influencing skills, and cultural awareness.
• Flexible, adaptable to change, and proactive in a dynamic environment.
• Energetic, self-motivated, and trustworthy.
• Sense of urgency and high integrity, maintaining confidentiality.