Housekeeping Clerk

FAIRMONT; Abu Dhabi; On-site; AED 30,000 - 45,000; Full time

Job summary

FAIRMONT is seeking a Room Manager in Abu Dhabi to oversee room assignments and status, coordinate with departments, and maintain high standards of service. The candidate will ensure guest satisfaction and manage administrative tasks effectively within a dynamic environment, requiring strong multi-tasking and organizational skills.

Responsibilities

• Manage room status reports and special requests.
• Coordinate arrivals and departures with Front Office.
• Handle inquiries and maintain records accurately.

Skills

Multi-tasking

Prioritization

Conflict Resolution

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Internet Usage

Job description

• Report for duty punctually, wearing the correct uniform and name tag at all times.
• Manage room status reports, assignments, and updates, including VIP rooms and special requests.
• Coordinate with Front Office and Floor Supervisors regarding arrivals, departures, and room status.
• Handle telephone inquiries, log messages, and respond to requests from Royal Service promptly and politely.
• Maintain accurate records, including logbooks, lost and found items, and filing systems.
• Monitor and control key distribution and pager assignments.
• Liaise with Engineering department regarding maintenance and out-of-order rooms.
• Inform security of any emergencies brought to Housekeeping's attention.
• Maintain high standards of personal hygiene and adhere to fire and safety rules.
• Foster good working relationships with colleagues, superiors, and other departments.

Qualifications

• Ability to handle multiple tasks simultaneously
• Ability to prioritize responsibilities
• Ability to resolve situations involving guest challenges
• Excellent knowledge of Microsoft Word, Excel, Power point and Internet usage