Housekeeping Clerk

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

AccorHotel is seeking a dedicated full-time team member to oversee room coordination and guest inquiries. The role involves managing reports and liaising with various departments to ensure high standards of service. Ideal candidates will showcase excellent communication skills, multitasking abilities, and proficiency in office software.

Qualifications

• Excellent communication skills, both written and verbal.
• Ability to handle multiple tasks simultaneously.
• Proficient in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Manage room status reports and coordinate with Front Office.
• Handle inquiries and maintain records accurately.
• Liaise with Engineering on maintenance issues.

Skills

Communication

Multitasking

Prioritization

Problem Solving

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Responsibilities:

• Report for duty punctually wearing the correct uniform and name tag at all times.
• Manage room status reports assignments and updates including VIP rooms and special requests.
• Coordinate with Front Office and Floor Supervisors regarding arrivals departures and room status.
• Handle telephone inquiries log messages and respond to requests from Royal Service promptly and politely.
• Maintain accurate records including logbooks lost and found items and filing systems.
• Monitor and control key distribution and pager assignments.
• Liaise with Engineering department regarding maintenance and out-of-order rooms.
• Inform security of any emergencies brought to Housekeepings attention.
• Maintain high standards of personal hygiene and adhere to fire and safety rules.
• Foster good working relationships with colleagues superiors and other departments.

Qualifications :

• Excellent communication both written and verbal
• Ability to handle multiple tasks simultaneously
• Ability to prioritize responsibilities
• Ability to resolve situations involving guest challenges
• Excellent knowledge of Microsoft Word Excel Power point and Internet usage

Remote Work :

No

Employment Type :

Full-time