Waiter/Waitress – Hilton Abu Dhabi Yas Island

Hilton; Abu Dhabi; On-site; AED 36,000 - 72,000; Full time

Job summary

Hilton Abu Dhabi Yas Island seeks a friendly Waiter/Waitress to deliver exemplary guest service in a vibrant hospitality setting. You will serve beverages and food, maintain knowledge of the menu, and ensure smooth dining experiences.

The role emphasizes teamwork, flexible scheduling, grooming standards, and compliance with health and safety regulations. Prior hospitality experience is beneficial.

Qualifications

• Attitude and service orientation are essential for guest satisfaction.
• Strong communication and interpersonal skills are required.
• Grooming standards and professional appearance are important for Hilton standards.

Responsibilities

• Manage guest queries in a friendly, timely, and efficient manner.
• Serve beverages (alcoholic and non-alcoholic) in accordance with licensing regulations.
• Ensure knowledge of menu offerings and products.
• Maintain mise-en-place at all floor stations and ensure stock levels.
• Follow correct reporting procedures if issues arise and ensure timely service.

Skills

Positive attitude

Good communication skills

Customer service excellence

Excellent grooming standards

Flexibility

Teamwork ability

Job description

Waiter/Waitress – Hilton Abu Dhabi Yas Island

JOB DESCRIPTION

A Waiter/ess is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Team Member experience while having extensive knowledge of menu offerings.

What will I be doing?

As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Team Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
• Ensure knowledge of menu and all products
• Ensure mis-en-place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Waiter/ess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For over a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!