Housekeeping Attendant - DoubleTree by Hilton Abu Dhabi Yas Island Residences

Hilton; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

Hilton recherche un Housekeeping Attendant engagé à fournir un service exceptionnel et à maintenir des normes de propreté. Le candidat idéal doit posséder d'excellentes compétences en communication et une expérience en blanchisserie, tout en contribuant à un environnement de travail positif et collaboratif. Ce poste offre l'opportunité de travailler dans une entreprise d'hospitalité de renommée mondiale, dédiée à l'expérience client.

Qualifications

• Expérience antérieure en blanchisserie...
• Compétences en communication excellentes.
• Compétences interpersonnelles solides.

Responsibilities

• Maintenir des standards élevés de propreté.
• Gérer les opérations de blanchisserie.
• Fournir un excellent service aux clients.

Skills

Planning

Communication

Interpersonal Skills

Customer Service

Cleanliness Standards

Tools

Microsoft Office

Job description

A Housekeeping Attendant will support all Housekeeping and Laundry operations by managing guest requests, analyzing each request, and delegating tasks among team members to ensure efficient and timely service, providing an exceptional experience for our guests.

What will I be doing?

As a Housekeeping Attendant, you will support the Housekeeping and Laundry teams by delegating daily activities within the hotel. Your responsibilities will include:

• Maintaining high standards of cleanliness and service in all areas of Housekeeping and Laundry, aligned with hotel brand standards.
• Monitoring the appearance, standards, and performance of team members, emphasizing training and teamwork.
• Providing excellent guest service.
• Managing room availability and release for guest service in coordination with Floor Housekeeping Supervision.
• Controlling departmental operations, including employee scheduling, master key management, incident reporting, and linen and uniform inventory.
• Checking guest information in CRM daily to meet their preferences and requests timely.
• Requesting flowers for special occasions and providing embroidered linen for events like weddings or other celebrations.
• Managing monthly lost and found items and donations.
• Checking and coordinating the cleaning and repair of uniforms.
• Controlling document and personnel movement within the department, including daily linen releases from Laundry.
• Handling daily guest clothing releases for laundry service.
• Closing monthly laundry expenses and managing supplies.
• Replacing Laundry Attendants during holidays, days off, or absences.

What are we looking for?

A Hilton Housekeeping Attendant embodies our commitment to guest satisfaction and teamwork. To succeed, you should possess:

• Strong planning and organizational skills
• Excellent oral and written communication skills
• Previous laundry experience
• Good interpersonal skills
• Intermediate proficiency with computers and Microsoft Office
• A dedication to high customer service standards
• Excellent cleanliness standards

Preferred additional qualities include:

• Teamwork ability
• Attention to detail
• Positive attitude

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has provided travelers with exceptional service, amenities, and value. Our mission is to "fill the earth with the light and warmth of hospitality," and our team is dedicated to creating remarkable experiences worldwide. Our Team Members are at the heart of this mission!