Housekeeping Attendant

Rixos Hotels; Ras Al Khaimah; Sur place; AED 22 000 - 36 000; Plein temps

Résumé du poste

Rixos Hotels in Ras Al Khaimah seeks a proactive Housekeeping Associate to manage daily housekeeping tasks and support the Supervisor in delivering pristine guest rooms. You will ensure stock, follow safety SOPs, and coordinate with your team to maintain high cleanliness standards.

The role requires attention to detail, physical fitness for long shifts, and a guest-focused attitude. Weekend and holiday work may be required in a luxury hotel setting.

Qualifications

• 1–2 years of housekeeping experience in a hotel.
• Knowledge of cleaning procedures, guestroom standards, and hygiene practices.
• Ability to understand and follow SOPs and safety guidelines.
• Physically fit to handle cleaning tasks and long periods of standing.
• Strong attention to detail and high level of cleanliness.
• Good communication skills and a guest-focused attitude.
• Ability to work independently and as part of a team.
• Willing to work flexible schedules, including weekends, holidays, and shifts.
• Knowledge of housekeeping tools and chemical handling is an advantage.
• Previous experience in a 4- or 5-star hotel is preferred.

Responsabilités

• Get assignment sheet from the Housekeeping office.
• Take note of all guest requests and instructions provided by the Housekeeping Supervisor.
• Attend communication meetings of the assigned section.
• Ensure proper stock of guest amenities, cleaning supplies, mini bar items, and clean linen are arranged well on the trolley before starting work.
• Check and make note of all rooms with “Make Up” signs.
• Check and make note of all rooms with “Do Not Disturb” signs before the end of the shift and respect the DND sign.
• Personally supervise the end-of-day closing of the service area and ensure all equipment is in proper condition and nothing hazardous is left around.
• At the end of the shift or the day, communicate all information needed by the next shift or supervisor for smooth operations.
• Report to the Housekeeping Supervisor if guest valuables are exposed.
• Follow Key Issue No. 1: Attend to guests, acknowledge them immediately, establish eye contact, greet them in a friendly manner, and leave everything when recognizing a guest. Provide all guests with professional service.
• Follow hospitality protocols when entering or leaving guest rooms.
• Clean the bathroom, walls, and bathtub thoroughly after usage; look for hair; replace fresh towels and amenities; and report any maintenance concerns to Housekeeping.
• Remove rotten flowers, wash the flower vase, and place fresh flowers.
• Make up the bed, clean the bedroom, and refill stationeries, matches, and mini bar items. Look for any spot or hair on the bed linen and remove it.

Connaissances

Housekeeping experience

Attention to detail

Communication skills

Team player

Flexible schedule

Description du poste

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

MAIN SCOPE OF THE JOB

Responsible for all hotel housekeeping functions. Assists the Housekeeping Supervisor and/or the Senior Housekeeping Supervisor in completing departmental tasks.

Main Duties And Responsibilities

• Get assignment sheet from the Housekeeping office.
• Take note of all guest requests and instructions provided by the Housekeeping Supervisor.
• Attend communication meetings of the assigned section.
• Ensure proper stock of guest amenities, cleaning supplies, mini bar items, and clean linen are arranged well on the trolley before starting work.
• Check and make note of all rooms with “Make Up” signs.
• Check and make note of all rooms with “Do Not Disturb” signs before the end of the shift and respect the DND sign.
• Personally supervise the end-of-day closing of the service area and ensure all equipment is in proper condition and nothing hazardous is left around.
• At the end of the shift or the day, communicate all information needed by the next shift or supervisor for smooth operations.
• Report to the Housekeeping Supervisor if guest valuables are exposed.
• Follow Key Issue No. 1: Attend to guests, acknowledge them immediately, establish eye contact, greet them in a friendly manner, and leave everything when recognizing a guest. Provide all guests with professional service.
• Follow hospitality protocols when entering or leaving guest rooms.
• Clean the bathroom, walls, and bathtub thoroughly after usage; look for hair; replace fresh towels and amenities; and report any maintenance concerns to Housekeeping.
• Remove rotten flowers, wash the flower vase, and place fresh flowers.
• Make up the bed, clean the bedroom, and refill stationeries, matches, and mini bar items. Look for any spot or hair on the bed linen and remove it.

Qualifications

• Minimum 1–2 years of experience in Housekeeping or a similar role in a hotel or hospitality environment.
• Basic knowledge of cleaning procedures, guestroom standards, and hygiene practices.
• Ability to understand and follow instructions, SOPs, and safety guidelines.
• Physically fit to handle cleaning tasks, lifting, bending, and long periods of standing or walking.
• Strong attention to detail and a high level of cleanliness.
• Good communication skills and a professional, guest-focused attitude.
• Ability to work independently and as part of a team.
• Willing to work flexible schedules, including weekends, holidays, and shifts.
• Knowledge of housekeeping tools, equipment, and chemical handling is an advantage.
• Previous experience in a 4-star or 5-star hotel is preferred.