Housekeeping Attendant

Rixos Hotels; Ras Al Khaimah; On-site; AED 17,000 - 28,000; Full time

Job summary

Rixos Hotels is seeking a Housekeeping Associate responsible for all hotel housekeeping tasks and assisting the supervisor. You will manage guest requests, maintain inventory, and ensure rooms meet cleanliness standards.

The role requires physical fitness, attention to detail, and the ability to follow SOPs and safety guidelines, with flexibility to work weekends and holidays in a luxury hotel environment.

Qualifications

• Attention to detail and high level of cleanliness.
• Strong communication skills and guest-focused attitude.
• Ability to work independently and as part of a team.
• Willing to work flexible schedules, including weekends and holidays.

Responsibilities

• Get assignment sheet from the Housekeeping office.
• Take note of guest requests and instructions from the supervisor.
• Attend communication meetings of the assigned section.
• Ensure proper stock of guest amenities, cleaning supplies, mini bar items, and clean linen are on the trolley.
• Check rooms with Make Up signs before starting work.
• Respect Do Not Disturb signs at end of shift.
• Oversee end-of-day closing of the service area and ensure safety.
• Relate information needed by the next shift for smooth operations.
• Report guest valuables exposure to the supervisor.
• Greet guests professionally and provide all guests with service.
• Follow hospitality protocols when entering/leaving rooms.
• Clean bathrooms, walls, and bathtubs; check for hair; replace towels and amenities; report maintenance.

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

MAIN SCOPE OF THE JOB

Responsible for all hotel housekeeping functions. Assists the Housekeeping Supervisor and/or the Senior Housekeeping Supervisor in completing departmental tasks.

Main Duties And Responsibilities

• Get assignment sheet from the Housekeeping office.
• Take note of all guest requests and instructions provided by the Housekeeping Supervisor.
• Attend communication meetings of the assigned section.
• Ensure proper stock of guest amenities, cleaning supplies, mini bar items, and clean linen are arranged well on the trolley before starting work.
• Check and make note of all rooms with “Make Up” signs.
• Check and make note of all rooms with “Do Not Disturb” signs before the end of the shift and respect the DND sign.
• Personally supervise the end-of-day closing of the service area and ensure all equipment is in proper condition and nothing hazardous is left around.
• At the end of the shift or the day, communicate all information needed by the next shift or supervisor for smooth operations.
• Report to the Housekeeping Supervisor if guest valuables are exposed.
• Follow Key Issue No. 1: Attend to guests, acknowledge them immediately, establish eye contact, greet them in a friendly manner, and leave everything when recognizing a guest. Provide all guests with professional service.
• Follow hospitality protocols when entering or leaving guest rooms.
• Clean the bathroom, walls, and bathtub thoroughly after usage; look for hair; replace fresh towels and amenities; and report any maintenance concerns to Housekeeping.
• Remove rotten flowers, wash the flower vase, and place fresh flowers.
• Make up the bed, clean the bedroom, and refill stationeries, matches, and mini bar items. Look for any spot or hair on the bed linen and remove it.

Qualifications

• Minimum 1–2 years of experience in Housekeeping or a similar role in a hotel or hospitality environment.
• Basic knowledge of cleaning procedures, guestroom standards, and hygiene practices.
• Ability to understand and follow instructions, SOPs, and safety guidelines.
• Physically fit to handle cleaning tasks, lifting, bending, and long periods of standing or walking.
• Strong attention to detail and a high level of cleanliness.
• Good communication skills and a professional, guest-focused attitude.
• Ability to work independently and as part of a team.
• Willing to work flexible schedules, including weekends, holidays, and shifts.
• Knowledge of housekeeping tools, equipment, and chemical handling is an advantage.
• Previous experience in a 4‑star or 5‑star hotel is preferred.