Housekeeping Attendant

The First Group; Dubai; On-site; AED 20,000 - 40,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Room Attendant, um höchste Standards in der Zimmerreinigung und Gästezufriedenheit zu gewährleisten. In dieser spannenden Rolle sind Sie verantwortlich für die gründliche Reinigung und Pflege der Gästezimmer sowie die Unterstützung bei der Einhaltung der betrieblichen Verfahren. Die Position erfordert effektive Kommunikationsfähigkeiten, ein Auge für Details und die Fähigkeit, in einem dynamischen Umfeld zu arbeiten. Wenn Sie eine Leidenschaft für exzellenten Service haben und Teil eines motivierten Teams sein möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Mindestens zwei Jahre Erfahrung als Zimmermädchen in einem Hotel.
• Kenntnis der betrieblichen Verfahren im Housekeeping.

Responsibilities

• Reinigung und Pflege der Gästezimmer und öffentlichen Bereiche.
• Aufmerksamkeit auf die Bedürfnisse der Gäste und Bereitstellung eines professionellen Services.
• Berichterstattung über Wartungsprobleme und Einhaltung der Sicherheitsstandards.

Skills

Erfahrung als Zimmermädchen

Hauswirtschaftliche Verfahren

Kommunikationsfähigkeiten

Organisationsfähigkeiten

Zeitmanagement

Druckresistenz

Job description

Job Description

SUMMARY

To ensure that all guest and colleague areas are maintained to a high standard of maintenance and cleanliness, as assigned by the Housekeeping Management Team and in accordance with the Company policies, procedures and standards to ensure maximum guest satisfaction.

KEY RESPONSIBILITIES

• Report for duty punctually, always wearing the correct uniform and name badge.
• Attend the morning/evening briefing at the beginning of the shift.
• Collect the section key against signature and room report from the housekeeping office and return them at the end of the shift.
• Clean assigned rooms thoroughly, making necessary arrangements in guest rooms and replenishing linen and guest supplies.
• Tidy and arrange guest belongings when cleaning guest rooms and bathrooms to ensure compliance with hotel standards.
• Inspect all facilities, furniture, and fixtures and report any damage to the Supervisor for action and follow-up.
• Inform Order Taker / Floor Supervisor of any missing or broken items found in rooms.
• Attend to guest requests and queries courteously and promptly during duty.
• Inform Valet Service to collect guest clothes for laundry, dry cleaning, or pressing to maintain guest satisfaction.
• Operate in a safe and environmentally friendly way to protect guests and colleagues’ health, safety, and security, as well as conserve the environment.
• Perform special general cleaning in guest rooms as per housekeeping schedule (daily, weekly, monthly) and occupancy level.
• Clean staircases, corridors, windows, and pantries on assigned floors as requested.
• Clean and store all equipment properly and keep pantries well arranged.
• Pay particular attention to busy areas outside of the section such as guest elevators and ashtrays.
• Re-stock the trolley and pantries for the next day.
• Keep all housekeeping areas clean and tidy.
• Participate actively in training sessions provided by the hotel and department.
• Report any maintenance issues immediately and do not release rooms with maintenance faults.
• Assist with preventative maintenance programs.
• Do not allow entry into guest rooms without supervisor approval.
• Report any suspicious behavior immediately.
• Report damages or missing items.
• Do not give your master keys to anyone.
• Perform duties in laundry, runner, or public areas as assigned, in addition to rooms.

Desired Skills & Expertise

• At least two years of experience as a Room Attendant in a hotel setting is preferred.
• Knowledge of housekeeping operational procedures.
• Ability to work under pressure and in a fast-paced environment.
• Effective communication skills and the ability to work well with the team.
• Ability to anticipate guest needs and deliver professional, welcoming service.
• Excellent organizational and time management skills.