Housekeeping Attendant

Hyde Johannesburg Rosebank; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in luxury hospitality is seeking dedicated individuals to enhance guest experiences through exceptional service. This role involves ensuring cleanliness and comfort in guest rooms and public areas, while also providing personalized assistance to guests. The ideal candidate will possess a keen eye for detail, strong interpersonal skills, and a passion for service in a fast-paced environment. Join a dynamic team that values inclusivity and offers exciting opportunities for growth, all while enjoying global perks like discounts at hotels and restaurants. If you are ready to inspire discovery and make a positive impact, this is the perfect opportunity for you.

Benefits

Global discounts programme (up to 50% off stays)

Discounts at restaurants and bars (up to 30%)

Qualifications

• Must have a service-focused personality and strong interpersonal skills.
• Experience in a similar role at a 5-star hotel is preferred.
• Ability to communicate effectively in English.

Responsibilities

• Assist guests and ensure cleanliness of rooms and public areas.
• Conduct inspections of assigned rooms to meet high cleanliness standards.
• Collaborate with departments for seamless guest experiences.

Skills

Service focused personality

Strong interpersonal skills

Good communication skills (fluent English)

Attention to detail

Ability to work in a fast-paced environment

Discretion and respect for guest privacy

Teamwork

Education

Previous experience in a similar role in a 5* hotel

Tools

Basic computer skills

Job description

Company Description
SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.
Job Description
Key responsibilities:

1. Provide assistance to the guests during their stay and ensure the cleanliness of the guest rooms and public areas as per the hotel standards.
2. Liaise with the Supervisor and Coordinator to ensure guests' requests are attended to in a timely manner.
3. Take initiative to add a personalised experience for the guest.
4. Take ownership of guests' privacy and belongings, while ensuring exceptional service.
5. Personally supervise the end of day closing of the service area and ensure that all equipment is in the appropriate place and nothing is left around which can be hazardous.
6. Proper stock of guest amenities, cleaning supplies, mini bar, and clean linen are arranged well on the trolley before starting the work.
7. Conduct thorough inspections of assigned rooms to ensure they meet the hotel's high standards of cleanliness and presentation.
8. Report any maintenance issues or damaged items to the appropriate department promptly.
9. Adhere to all health and safety regulations, including the proper use of cleaning chemicals and equipment.
10. Assist with turndown service in the evenings, ensuring guests have a comfortable and welcoming environment.
11. Maintain accurate records of cleaned rooms, restocked items, and any special requests fulfilled.
12. Collaborate with other departments to ensure seamless guest experiences, particularly during high-occupancy periods or special events.

Qualifications
Your experience and skills include:

1. Service focused personality is essential.
2. Previous experience in a similar role in a 5* hotel is an asset.
3. Strong interpersonal skills with a passion for service.
4. Good communication skills with the ability to speak fluent English.
5. Keen eye for detail and commitment to maintaining high standards of cleanliness.
6. Basic computer skills for logging completed tasks and communicating with other departments.
7. Ability to work efficiently in a fast-paced environment.
8. Knowledge of proper handling and storage of cleaning chemicals.
9. Discretion and respect for guest privacy.
10. Ability to work both independently and as part of a team.

Additional Information
Ennismore brings together talented teams, from unique brands, to create a culture that is entrepreneurial and purpose-driven in everything we do. We’re the fastest-growing lifestyle hospitality company, and we’re not slowing down. We’re expanding into new countries and cities, creating exciting opportunities.
Inspiring Discovery
Our purpose is to Inspire Discovery for our guests, but we also look to inspire our teams. We inspire our teams to discover their best self through learning opportunities, to grow and to be inspired to make a positive impact on local communities.
Inclusive Culture
Our culture is purpose-driven, dynamic and inclusive which puts our community at the heart of everything we do. We’re open-minded, we celebrate difference, welcome diversity of thought and accept people for who they are, allowing them to bring their whole self to work.
Global Perks
Being part of the Ennismore family comes with some incredible perks, including everyone’s favourite, our global discounts programme with up to 50% off stays at our hotels and up to 30% off when eating at our restaurants and bars.