Housekeeping Attendant

RAFFLES; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking dedicated housekeeping staff to maintain high standards of cleanliness and guest satisfaction. This role involves ensuring that all areas of the hotel are impeccably presented and that guest requests are handled promptly. The ideal candidate will have a strong background in housekeeping, excellent organizational skills, and a commitment to maintaining the hotel's reputation for luxury service. Join a team that values professionalism and attention to detail in a vibrant and dynamic environment.

Qualifications

• Minimum 2 years experience in a similar capacity in a luxury hotel.
• Good knowledge of housekeeping operations is essential.

Responsibilities

• Cleans and maintains areas of responsibility according to set standards.
• Handles guest complaints and reports them to Supervisor.

Skills

Organizational Skills

Guest Engagement

Housekeeping Operations Knowledge

Education

Secondary Education

Job description

To provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel s standards for cleanliness and presentation.

KEY ROLES & RESPONSIBILITIES

• Cleans and maintains areas of responsibility according to set standards and procedures
• Ensure guests requests are promptly and courteously met
• Report damage or malfunction in hotel rooms/areas to Supervisor
• Maintain equipment in a proper state of cleanliness and repair
• Maintain a section room report as well as a daily productivity report
• Attend daily briefings with supervisor and takes on daily assigned tasks
• Reports lost and found articles to the housekeeping office immediately
• Handle guest complaints, reporting them to Supervisor immediately
• Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
• Record room status in allocated section accurately
• Comply with hotel s health, safety and hygiene policy
• Adhere to personnel grooming and hygiene standards
• Attend meetings and training sessions as required
• Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
• Fully understands the difference in guest levels (VIPs) and Room Categories
• Must adhere to all Lost and Found procedures
• Proper follow up of HK SOPs
• Must comply with all fire evacuation procedures and first aid trainings
• Must comply with Raffles grooming standards
• To attend proper trainings and have best conduct at work

Qualifications

PERSONAL ATTRIBUTES

• Good organizational skills
• Good level of engagement with guests
• Good knowledge of Housekeeping Operations

QUALIFICATIONS

• Secondary education
• Good Housekeeping knowledge

EXPERIENCE

• Minimum 2 years experience in a similar capacity in a luxury hotel environment

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