Housekeeping Attendant

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company is seeking a Housekeeping Attendant for its Abu Dhabi property. The role involves supporting Housekeeping and Laundry operations, maintaining standards, and ensuring exceptional guest experiences. Ideal candidates should possess strong communication skills and previous laundry experience to excel in this dynamic environment.

Qualifications

• Previous laundry experience required.
• Commitment to high customer service standards.
• Intermediate proficiency with computers and Microsoft Office.

Responsibilities

• Maintaining high operational standards in Housekeeping and Laundry.
• Providing excellent guest service.
• Managing department controls including employee scheduling.

Skills

Planning and organizing skills

Good oral and written communication skills

Strong interpersonal skills

Attention to detail

Tools

Microsoft Office

Job description

Job Description - Housekeeping Attendant (HOT0BOR1)

Job Number: HOT0BOR1

Work Location: Hilton Abu Dhabi Yas Island, Yas Island, Abu Dhabi 500200

A Housekeeping Attendant supports all Housekeeping and Laundry operations by handling guest requests, analyzing each request, and delegating tasks among team members to ensure efficient and timely service, providing an exceptional experience for guests.

What will I be doing?

As a Housekeeping Attendant, you will support the Housekeeping and Laundry teams by delegating daily activities within the hotel. Key responsibilities include:

• Maintaining high operational standards in Housekeeping and Laundry according to hotel brand standards.
• Monitoring the appearance, standards, and performance of team members, emphasizing training and teamwork.
• Providing excellent guest service.
• Assisting with room availability and release in coordination with Floor Housekeeping Supervision.
• Managing department controls, including employee scheduling, key control, incident reporting, and linen and uniform management.
• Checking guest information in CRM to meet preferences and requests timely.
• Requesting flowers for special occasions and embroidery for linen as needed.
• Managing monthly Lost and Found and donations.
• Checking and coordinating cleaning or repair of uniforms.
• Controlling document and personnel traffic within the department, including linen release and laundry operations.
• Handling daily guest clothing releases for laundry service.
• Closing monthly laundry expenses and provisioning.
• Replacing Laundry Attendants during absences.

What are we looking for?

Ideal candidates will embody Hilton’s service philosophy and possess:

• Planning and organizing skills.
• Good oral and written communication skills.
• Previous laundry experience.
• Strong interpersonal skills.
• Intermediate proficiency with computers and Microsoft Office.
• A commitment to high customer service standards.
• Excellent cleanliness standards.

Additional advantageous qualities include:

• Ability to work well in a team.
• Strong attention to detail.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company offering a range of accommodations from luxury hotels and resorts to extended-stay and mid-priced hotels. For over a century, Hilton has been committed to providing exceptional guest experiences, driven by our vision to "fill the earth with the light and warmth of hospitality." Our team members are at the heart of this mission, creating remarkable hospitality experiences worldwide every day.