Housekeeping Attendant

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company in Abu Dhabi seeks a Housekeeping Attendant. You will oversee Housekeeping and Laundry, ensuring high standards and excellent guest service. The ideal candidate has experience in laundry, good communication skills, and a commitment to customer service. Join a team dedicated to exceptional hospitality experiences.

Qualifications

• Ability to work in a team and excellent attention to detail.

Responsibilities

• Support all Housekeeping and Laundry teams by delegating activities.
• Ensure high operating standards in Housekeeping and Laundry.
• Monitor team performance and provide excellent guest service.
• Manage controls within the Housekeeping department.
• Process daily guest clothing releases for laundry service.

Skills

Planning and organizing

Good oral and written communication

Previous experience in Laundry

Good interpersonal skills

Proficiency with computers and Microsoft Office

Customer service orientation

Excellent standards of cleanliness

Job description

Overview

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests, analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner, ensuring an exceptional experience for our guests.

What will I be doing?

As Housekeeping Attendant, you will support all Housekeeping and Laundry teams for all aspects by delegating day-to-day activities within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and teamwork
• Provide excellent guest service
• Actively work on availability and release of rooms for guest service along with Floor Housekeeping Supervision
• Manage the controls of the Housekeeping department, such as frequency of employees, release of master keys, book incidents, input and output of uniforms and linen, among others
• Responsible for checking daily the guest information in CRM and ensuring that the preferences and requests are met on time
• Request flowers for special occasions (marriage, funeral, maternity, etc.). Provide embroidery for special linen (wedding and pampering)
• Control monthly Lost and Found and donations
• Check uniforms and send for cleaning and/or repair
• Coordinate and control all traffic of documents and people within the department. Handle releases of linen for Laundry daily
• Process daily guest clothing releases for guests who use the laundry service
• Make monthly closing of Laundry expenses and provisions
• Replaces a Laundry Attendant in case of holidays, days off or absences

What are we looking for?

A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:

• Planning and organizing
• Good oral and written communication
• Previous experience in Laundry
• Good interpersonal skills
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
• Committed to delivering a high level of customer service
• Excellent standards of cleanliness

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!