Hotel Telephone Concierge & Guest Services Operator

Flip retail; Sharjah; On-site; AED 17,000 - 21,000; Full time

Job summary

Flip retail is seeking a Telephone Operator for a five-star hotel in Sharjah.

You will handle inbound and outbound calls, provide hotel information, and log wake-up calls and guest messages in accordance with hotel SOP.

Familiarity with Opera PMS, multi-department liaison, and emergency procedures is required, with a monthly salary between AED 1,500 and 1,850.

Qualifications

• Strong knowledge of hotel services and resort operations.
• Follows telephone SOP for inbound/outbound calls.
• Familiar with Opera telephone operator functions.
• Ability to handle guest queries and emergencies.
• Log calls and take messages accurately.

Responsibilities

• Provide accurate information about hotel services to guests.
• Handle inbound and outbound calls following SOP.
• Maintain a log of wake-up calls and ensure completion.
• Assist guests with international calls and inquiries.
• Manage switchboard and report non-functional equipment.

Tools

Opera PMS

Job description

Telephone Operator
Telephone Operator five star hotelo To guarantee a strong product knowledge of hotel services and centers to provide an effective service to resort visitors.o To refine inbound as well as outbound phone calls accurately as well as favorably making use of the telephone requirements followed as laid out in the telephone and firm SOP.o To have complete expertise and understanding of each Department Heads placement and their function to know who all participants of team are within the resort.o To preserve a log of all, awaken calls obtained and also to ensure that these are accomplished quickly as well as in the appropriate way as laid out in the telephone SOP.o To have complete knowledge of the functions connecting to the Telephone Operator area in Opera.o To be experienced about day-to-day features and task in the resort in order to deal efficiently with guest queries.o To keep track of switchboard system if functioning as well as records non-functional equipment's.o Assist visitor with international calls as well as queries.o Total management's phone call coupons as well as tape-record them on the traffic sheeto Take messages for visitors and also management based on the necessary requirement.o Phone calls the Medical professional if asked for by Obligation Manager and also log properlyo Familiarize with resort promos and motif nights, F&B electrical outlet timingso Be able to situate a visitor in the outletso Emergency situation treatments, Bomb hazards Emergency situation telephone call buttonJob Type: Full TimeWage: AED1,500.00 - AED1,850.00 per monthAbility to commute/relocate:Sharjah: Accurately commute or planning to relocate prior to starting job (Preferred).

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