Hotel Telephone Concierge - Guest Help & Info

Hotels; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Sharjah is seeking a Telephone Operator. In this role, you will be responsible for answering phone calls, directing calls to the appropriate extensions or rooms, and assisting guests with various inquiries. You should demonstrate excellent communication skills and a commitment to customer service. The ideal candidate will have experience in a customer-focused industry and possess a competent level of IT proficiency. Join us to be part of a team that values exceptional guest experiences.

Qualifications

• Previous experience in a customer-focused industry.
• Good communication skills required.
• Commitment to a high level of customer service.

Responsibilities

• Answer hotel telephone and direct calls to appropriate extensions or rooms.
• Demonstrate a high level of customer service.
• Assist guests with directions or other required information.

Skills

Customer service

Communication skills

IT proficiency

Ability to work in a team

Additional language ability

Job description

A leading hospitality company in Sharjah is seeking a Telephone Operator. In this role, you will be responsible for answering phone calls, directing calls to the appropriate extensions or rooms, and assisting guests with various inquiries. You should demonstrate excellent communication skills and a commitment to customer service. The ideal candidate will have experience in a customer-focused industry and possess a competent level of IT proficiency. Join us to be part of a team that values exceptional guest experiences.