Hotel Reservation

Haliburg; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A hospitality service company is seeking a detail-oriented Hotel Reservation Agent in Dubai. The agent will manage hotel bookings and support accounting tasks, ensuring accurate billing and smooth operations. Ideal candidates should have experience in customer service and basic accounting knowledge, with strong communication skills being essential.

Qualifications

• Experience in hotel reservations or customer service.
• Basic knowledge of accounting principles.
• Proficient in using reservation systems and MS Office.

Responsibilities

• Handle all incoming calls and emails for hotel room bookings.
• Assist with daily reports for bookings and payments.
• Coordinate with other departments to ensure guest satisfaction.

Skills

Detail-oriented

Customer-focused

Communication skills

Job description

We are seeking a detail-oriented and customer-focused Hotel Reservation Agent with a background in accounting to join our team. The ideal candidate will handle room bookings efficiently while supporting basic accounting functions, ensuring accuracy in reservations, billing, and reporting.

Key Responsibilities :

Reservation Duties :

• Handle all incoming calls and emails related to hotel room bookings and inquiries.
• Provide guests with accurate information on room availability, pricing, and services.
• Input and update reservation details in the system accurately.
• Coordinate with the front office and housekeeping to ensure a smooth guest experience.
• Process modifications and cancellations as per hotel policy.

Accounting Duties :

• Assist with preparing and reconciling daily reports for room bookings and payments.
• Handle guest billing, ensuring charges are correctly posted and accounted for.
• Support the accounting department with data entry, invoice tracking, and filing.
• Coordinate with finance to ensure correct handling of corporate and agency bookings.
• Monitor payment collections and follow up on outstanding balances if required.