Hotel Receptionist

Fakhruddin Properties; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company located in Dubai is seeking skilled front desk staff to manage guest services effectively. The role includes responsibilities such as reservations management, assisting with guest requests, and handling room assignments. Candidates must be proficient with OPERA system functionalities and report generation, with benefits including accommodation and meal allowances.

Benefits

Accommodation provided

Service charge included

Meal allowance offered

Qualifications

• Proficient in front desk modules: reservations, check-in/out, folio management.
• Knowledge of handling No Shows, Early Departures, and Late Check-outs.
• Ability to generate occupancy, revenue reports.

Responsibilities

• Answering incoming telephone calls from guests.
• Assisting guests with hotel reservations.
• Assigning rooms and suites to guests.

Skills

Proficient in front desk modules

Knowledge of handling No Shows

Ability to generate reports

Familiarity with OTA and GDS integrations

Troubleshooting common system issues

Job description

• Answering incoming telephone calls from prospective and existing guests
• Assisting guests with hotel reservations
• Assigning rooms and suites to guests
• Processing credit card transactions for lodging, room service and other hotel costs
• Transferring phone calls to guest rooms
• Providing guests with wake-up phone calls
• Assisting with guest requests and complaints

Requirements

• Proficient in front desk modules : reservations, check-in / out, folio management.
• Knowledge of handling No Shows, Early Departures, and Late Check-outs in OPERA.
• Ability to generate reports : occupancy, revenue, guest preferences, etc.
• Familiarity with OTA and GDS integrations via OPERA.
• Troubleshooting common system issues or errors.
• Accommodation provided
• Service charge included
• Meal allowance offered

Requirements

Proficient in front desk modules : reservations, check-in / out, folio management. Knowledge of handling No Shows, Early Departures, and Late Check-outs in OPERA. Ability to generate reports : occupancy, revenue, guest preferences, etc. Familiarity with OTA and GDS integrations via OPERA. Troubleshooting common system issues or errors.