Hotel Manager

Accor; Dubai; On-site; AED 720,000 - 1,200,000; Full time

Job summary

Accor in Dubai seeks a Cluster General Manager to drive hotel strategy, quality, and profitability across Rooms, F&B and Meetings. You will lead a diverse team, foster innovation, and align sub-contractor partnerships with business targets to deliver exceptional guest experiences.

You will develop talent, build owner relations, and champion a sales-driven culture while monitoring budgets and implementing procedures across the cluster.

Qualifications

• Degree to Masters or equivalent in hospitality, sales, or F&B.
• 5 to 10 years’ experience in hospitality, F&B, tourism.
• Leadership experience in a hotel brand or similar business.
• Strong business acumen with KPI delivery and profitability focus.
• Ability to grow and develop self and others.
• Strategic, creative, and able to communicate effectively.
• Proven leader able to inspire others and drive results.
• Fostering positive owner relations and maximizing performance.

Responsibilities

• Assists the Cluster General Manager in implementing the brand and hotel strategy.
• Manages all positions in remit and ensures team development.
• Drives innovation and renewal in service, especially for meetings and events.
• Ensures quality across Rooms, F&B and Meetings services with guides.
• Oversees sub-contractor agreements for quality and profitability targets.
• Leads cross-department projects, benchmarking competitors.
• Instills a sales mindset through incentives and upselling.
• Sets sales and expenses budgets and enforces procedures.

Job description

What you will be doing:

Assists the Cluster General Manager in implementing the brand and hotel strategy, in order to meet targets for quality of service, attitude and profitability for the Rooms and Food & Beverage departments.Has managerial responsibility for all the positions in your remit; ensures the team's talents are developed.Is responsible for providing innovation and renewal in the hotel's service offer, with particular focus on meetings and events.Conveys the Ibis spirit to guests by playing a "hands-on" role in the hotel, embodying sociability and proximity.Ensures quality in the provision of Rooms, Food & Beverage and Meetings services, by implementing reference guides for those departments.Ensures that sub-contractor agreements are aligned with the quality and profitability targets under his/her responsibility.Creates the impetus for working innovatively and on projects across departments, in particular for meetings. To this end, conducts continuous benchmarking on the competition.Conveys Accor values to Heartists through your management style based on proximity, sociability and cross-divisional working methods.Instils a sales mindset to Heartists through continuous stimulation (upselling, incentives, challenges...)Sets sales and expenses budgets for your area of responsibility. Follows them up and ensures corrective actions as necessary. Ensures procedures are implemented and duly applied.

Qualifications

Your experience and skills include:Degree to Masters or equivalent (from university or a specialised sales, hospitality or food & beverage school) or operational experience.5 to 10 years’ experience in the hospitality, F&B, tourism, working for a large volume business unit.Previous experience in a leadership role within a similar hotel brand or businessPassionate to grow and develop self and othersStrong relator with ability to build relationshipsStrategic, creative and able to communicate effectivelyA proven leader who is able to inspire othersStrong business acumen and demonstrated success in driving the commercial performance of the business and delivering on KPIs.Fostering positive owner relations and maximizing performance

Additional Information

Your team and working environment:

Diverse, young and vibrant team

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.