Hotel Manager

Mandarin Oriental; Dubai; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Competitive salary & benefits

Job summary

Mandarin Oriental Jumeira, Dubai is seeking an experienced Hotel Manager to lead day-to-day operations and uphold the brand's luxury standards. The role reports to the General Manager and requires strong leadership, strategic vision, and a proven track record in 5-star hotel management, with a focus on guest experiences, financial performance, and team development.

Candidates should have 10+ years in luxury hotels, GCC or international experience, and fluency in English.

Qualifications

• Vocational Diploma in Hospitality / Hotel Management or a Degree equivalent in Hospitality/Hotel/Business Management.
• Minimum 10 years of experience in a 5-star hotel environment.
• Minimum 2 years’ experience as a Director of Operations or Hotel Manager.
• International experience with GCC and/or Dubai preferred.
• Fluent English (verbal and written).
• Ability to work with multicultural teams and build professional relationships with the Executive Committee, guests and hotel colleagues.

Responsibilities

• Lead day-to-day hotel operations and act as Manager-in-Charge in the General Manager's absence.
• Drive operational excellence across all departments and coordinate activities.
• Partner with Division Heads to manage budgets and maximise revenue through cost control and commercial strategies.
• Champion guest experiences by monitoring service quality and implementing improvements.
• Track KPIs, quality assurance metrics, and guest satisfaction scores.
• Maintain a visible leadership presence and foster relationships with guests and colleagues.
• Collaborate with department leaders to strengthen processes and maintain brand standards.
• Lead health, safety, risk management and sustainability initiatives.
• Promote a positive workplace culture through coaching and open communication.

Skills

Leadership

Financial acumen

Strategic thinking

People management

Communication skills

Guest service focus

Education

Diploma in Hospitality/Hotel Management

Degree in Hospitality/Hotel/Business Management

Job description

Mandarin Oriental Jumeira, Dubai is looking for a Hotel Manager to join our team.

Job Purpose

The Hotel Manager is responsible for leading the day-to-day operations of the hotel, ensuring exceptional guest experiences and operational excellence across all departments. Reporting to the General Manager, this role provides strategic and hands‑on leadership to the hotel leadership team and colleagues, driving service excellence, financial performance, and continuous operational improvement. The Hotel Manager ensures compliance with company policies, brand standards, and all relevant regulatory requirements while fostering a culture of collaboration, accountability, and customer excellence. The successful candidate will have proven experience in luxury hotel operations, exceptional leadership and communication skills, strong commercial acumen, and a passion for delivering memorable guest experiences.

Duties

• Support the General Manager in leading the hotel's daily operations and act as Manager-in-Charge in their absence.
• Drive operational excellence by implementing business strategies and ensuring efficient coordination across all departments.
• Partner with Division Heads to manage budgets, monitor financial performance, and maximise revenue through effective cost control and commercial strategies.
• Champion exceptional guest experiences by monitoring service quality, responding to guest feedback, and implementing continuous improvements.
• Track and improve key performance indicators, quality assurance metrics, and guest satisfaction scores.
• Maintain a visible leadership presence throughout the hotel, fostering strong relationships with guests and colleagues.
• Collaborate with department leaders to strengthen operational processes, improve efficiency, and maintain brand standards.
• Lead the hotel's health, safety, risk management, and sustainability initiatives, ensuring compliance with company policies and regulatory requirements.
• Promote a positive, engaged workplace culture by supporting, coaching, and developing team members while maintaining open communication across all departments.

Qualifications

• Vocational Diploma in Hospitality / Hotel Management OR
• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management.
• Minimum 10 years of experience working in a 5‑star hotel environment.
• Minimum 5 years hotel operations experience.
• Minimum of 2 years’ experience as a Director of Operations or Hotel Manager.
• International experience with GCC and/or Dubai preferred.
• Able to communicate fluently in English verbally and written.
• Able to work with multicultural teams.
• Able to communicate effectively and build professional relationships with the Executive Committee, guests and hotel colleagues.
• Strong business acumen.
• Strategically minded.
• Strong problem solving & decision-making skills.
• Exceptional customer focus.
• Strong attention to detail.

Benefits

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• A competitive salary and benefits packages.