Marketing & Communications Coordinator - Mandarin Oriental Jumeira, Dubai

Marketing & Communications Coordinator - Mandarin Oriental Jumeira, Dubai; Dubai; On-site; AED 70,000 - 90,000; Full time

Benefits offered by this job

Retirement Plans

Health Benefits

Colleague Wellness

Learning & Development

Graduate Opportunities

Job summary

Mandarin Oriental Jumeira, Dubai is seeking a Marketing & Communications Coordinator to support the Director of Marketing and execute campaigns for a luxury hotel. You will help manage media plans, organize promotions, and maintain brand‑compliant communications and assets.

The ideal candidate has at least one year of experience in a 5‑star hotel, luxury retail, agency, or marketing environment and will assist with content, events, and reporting while upholding the brand’s standards and guest

Qualifications

• Minimum of one year of experience in a 5-star hotel, luxury retail, agency or marketing environment in a similar role.

Responsibilities

• Adheres to all standards, policies and procedures (SOPs, etc.)
• Assists the Director of Marketing to implement campaigns in accordance with the programme or plan
• Maintains and administers media plan in a structured and systematic manner
• Assists with inventory and ordering of collaterals, media kits or corporate gifts
• Ensures media kits and other marketing communications material are appropriate, error‑free and brand compliant
• Assists with managing and organising all on‑property and off‑property promotions (F&B events, chef appearances, spa promotions)
• Maintains all hotel images and video assets such as photos, renderings, videos, slide shows, presentations, artwork, design files etc.
• Maintains communication and coordination with external agencies
• Reviews and provides guidelines, and assists in developing or enhancing hotel presentations for internal and external uses
• Manages and follows up with accounts on purchase orders, payments as relevant
• Provides insights and creative support for quarterly priorities – competitor reviews, communication platforms and key messages
• Supports hotel photo or video shoots
• Responds to trade or guest requests and needs professionally, timely and with passion
• Be energetic, enthusiastic, resourceful, helpful and passionate to exceed expectations
• Immaculately groomed and articulate, highly professional appearance
• Responds to trade, media or guest requests in a professional and timely manner
• Be resourceful to provide information or note down requests from other colleagues
• Demonstrates business ethics and personal integrity
• Approaches work with a sense of urgency and purpose
• Allocates time and resources effectively when faced with competing demands
• Develops and uses systems to organise and keep track of information
• Prepares monthly departmental and marketing reports
• Ensures timely response to all guests, agencies or stakeholders’ enquiries
• Manages all purchase orders, tracking and filing
• Maintains in‑house, city and regional events/holiday calendar
• Other duties assigned by hotel management

Job description

Job Title: Marketing & Communications Coordinator

Location: Mandarin Oriental Jumeira, Dubai

Contract: Full-time, Permanent

Department: Marketing & Communications

Reporting To: Director of Marketing

Overview

We are dedicated to delighting our guests and colleagues by working together to achieve excellence and act with responsibility. We support personal growth through orientation and ongoing learning programmes.

What you will be part of

You will join our mission to surprise and delight every guest and to continually improve. You will share our vision of becoming the best luxury hotel group in the world and helping the world see us that way.

An ideal candidate must have a minimum of one year of experience working in a 5‑star hotel, luxury retail, agency or marketing environment in a similar role.

Responsibilities

• Adheres to all standards, policies and procedures (SOPs, etc.)
• Assists the Director of Marketing to implement campaigns in accordance with the programme or plan
• Maintains and administers media plan in a structured and systematic manner
• Assists with inventory and ordering of collaterals, media kits or corporate gifts
• Ensures media kits and other marketing communications material are appropriate, error‑free and brand compliant
• Assists with managing and organising all on‑property and off‑property promotions (F&B events, chef appearances, spa promotions)
• Maintains all hotel images and video assets such as photos, renderings, videos, slide shows, presentations, artwork, design files etc.
• Maintains communication and coordination with external agencies
• Reviews and provides guidelines, and assists in developing or enhancing hotel presentations for internal and external uses
• Manages and follows up with accounts on purchase orders, payments as relevant
• Provides insights and creative support for quarterly priorities – competitor reviews, communication platforms and key messages
• Supports hotel photo or video shoots
• Responds to trade or guest requests and needs professionally, timely and with passion
• Be energetic, enthusiastic, resourceful, helpful and passionate to exceed expectations
• Immaculately groomed and articulate, highly professional appearance
• Responds to trade, media or guest requests in a professional and timely manner
• Be resourceful to provide information or note down requests from other colleagues
• Demonstrates business ethics and personal integrity
• Approaches work with a sense of urgency and purpose
• Allocates time and resources effectively when faced with competing demands
• Develops and uses systems to organise and keep track of information
• Prepares monthly departmental and marketing reports
• Ensures timely response to all guests, agencies or stakeholders’ enquiries
• Manages all purchase orders, tracking and filing
• Maintains in‑house, city and regional events/holiday calendar
• Other duties assigned by hotel management

Benefits

Retirement Plans: Different retirement plans are offered depending on the length of your service and your role.

Health and Wellness: A variety of health benefits and wellness programmes are offered to all colleagues, globally.

Colleague Wellness: The global Colleague Wellness Week in September supports a healthier, happier lifestyle.

Learning & Development

Unique learning and development programmes are crafted for various stages in your career to support continuous growth.

Graduate Opportunities

We offer a Michelin Star restaurant team in London, a finance role in Singapore, key account roles in New York, and an eighteen‑month Rising Fans Programme to discover leadership potential. You do not need prior hotel experience to apply – we look for passion about the industry and the desire to grow.