Hotel Manager

The First Group; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading company in Dubai is seeking an experienced Hotel Manager for the pre-opening of the tallest hotel in the world. This dynamic role involves overseeing daily operations, ensuring operational efficiency, and delivering exceptional guest experiences while fostering team engagement and development.

Qualifications

• Experience in hotel management, especially in pre-opening operations.
• Proven track record in leading teams and delivering exceptional guest experiences.
• Strong financial acumen and ability to manage budgets effectively.

Responsibilities

• Oversee daily hotel operations, ensuring service and operational excellence.
• Lead recruitment, onboarding, and training processes for hotel staff.
• Implement high standards of cleanliness, guest service, and safety.

Skills

Leadership

Operational Management

Guest Service Excellence

Team Development

Budget Management

Education

Bachelor's Degree in Hospitality Management

Job description

Job Summary:
We are seeking an experienced and dynamic Hotel Manager to join our leadership team for the pre-opening of the tallest hotel in the world, located in the iconic Dubai Marina. This role requires a hands-on leader who will oversee daily operations, ensuring the smooth running of the hotel while delivering exceptional guest experiences, fostering team engagement, and driving operational efficiency.

Key Responsibilities

Pre-Opening Phase:

• Collaborate with the pre-opening team to develop and implement operational standards, processes, and systems across all departments.
• Oversee the recruitment, onboarding, and training of hotel staff to ensure all teams are aligned with the hotel's brand, service culture, and operational goals.
• Contribute to the development of the hotel s operational strategy, including SOPs (Standard Operating Procedures) for all departments.
• Ensure all areas of the hotel are set up, fully functional, and ready for guest arrivals, including the Rooms Division, F&B, and public spaces.

Operational Management:

• Manage daily hotel operations across all departments, ensuring exceptional service delivery and operational excellence.
• Ensure that all departments are staffed appropriately and that workflows are optimized for efficiency and guest satisfaction.
• Maintain strong communication and collaboration across departments to ensure seamless hotel operations.
• Implement and uphold high standards of cleanliness, guest service, and safety across the property.

Guest Experience:

• Lead the team in providing a personalized and memorable guest experience, from arrival to departure.
• Actively engage with guests, addressing concerns and feedback to ensure the highest levels of satisfaction.
• Oversee the resolution of guest complaints and ensure all interactions reflect the hotel s service culture and values.
• Lead, motivate, and develop hotel teams, ensuring alignment with the hotel s objectives and standards.
• Foster a positive and collaborative work environment that promotes teamwork, engagement, and professional growth.
• Provide coaching and training opportunities to enhance staff performance and career development.

Financial and Administrative Responsibilities:

• Assist in managing the hotel s budget, including forecasting, cost control, and revenue management.
• Ensure adherence to financial targets, operational budgets, and key performance indicators (KPIs).
• Analyze operational performance and identify areas for improvement, implementing corrective actions as necessary.

Sustainability and Innovation:

• Promote sustainability practices across hotel operations, focusing on reducing environmental impact and optimizing resource use.
• Identify and implement innovative strategies and technologies to enhance efficiency, guest satisfaction, and profitability.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]