Hotel Housekeeping Intern - Guest Rooms & Training

InterContinental Hotels Group; Dubai; On-site; AED 28,000 - 50,000; Full time

Benefits offered by this job

Career development

Employee room discounts

Great work culture

Job summary

voco in Dubai is seeking a Housekeeping Intern to ensure rooms and suites remain fresh and welcoming after busy shifts. You’ll contribute to a comfortable guest experience by supporting daily room cleaning, linen handling, and guest service tasks in line with IHG standards.

The role involves following shift briefs, managing tasks through the Message Box Application, and upholding high cleanliness and safety standards across guestrooms and public areas.

Responsibilities

• Attend shift briefing, receive daily room assignments, and sign in for master keys.
• Keep trolley organized, clean, and stocked with linen, supplies, amenities, and cleaning chemicals.
• Clean all assigned guestrooms according to daily requirements and IHG standards.
• Update room statuses in real time through the Message Box Application (Cleaned, DND, Refused Service, Sleep Out, Out of Order, etc.).
• Acknowledge, action, and close tasks and guest requests via the Message Box Application within service standards.
• Make beds and change linen to ensure cleanliness and presentation.
• Maintain cleanliness of guestrooms, bathrooms, balconies, corridors, and service areas.
• Report maintenance defects, damages, safety hazards, or guest concerns to Floor Supervisor and update accordingly.
• Report any room status discrepancies to Floor Supervisor.
• Follow up on DND and Refused Service rooms and keep statuses updated.
• Complete all tasks and update statuses in the Message Box Application on completion.
• Report lost and found items via Message Box Application; hand over valuables to Floor Supervisor or Security.
• Exercise care with guests’ belongings and maintain hygiene in linen rooms, pantries, and service areas.
• Ensure guest corridors and public areas are clean and presentable at all times.
• Assist with deep cleaning programs and special cleaning assignments as required.
• Follow hotel policies on fire, hygiene, health, safety, security and company rules.
• Use housekeeping equipment responsibly (trolleys, vacuums, carpet machines, Message Box).
• Maintain control of guest supplies, linen, chemicals to minimize waste and costs.
• Attend training sessions and briefings; update knowledge of facilities, services, and promotions.
• Protect guest privacy and confidentiality at all times.
• At end of shift, update all tasks and return keys to Security.

Job description

voco in Dubai is seeking a Housekeeping Intern to ensure rooms and suites remain fresh and welcoming after busy shifts. You’ll contribute to a comfortable guest experience by supporting daily room cleaning, linen handling, and guest service tasks in line with IHG standards.

The role involves following shift briefs, managing tasks through the Message Box Application, and upholding high cleanliness and safety standards across guestrooms and public areas.