Hotel Duty Manager (Day Shift) - Dubai Based

The Group Vintage; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading company in the hotel industry seeks a Duty Manager to oversee operations at the Vintage Grand Hotel, transitioning into a Marriott Hotel. This role emphasizes guest relations, service quality, and team management to ensure outstanding hospitality within one of the UAE's premier establishments.

Qualifications

• Minimum 2-5 years experience in a similar role at a 5-star hotel.
• Marriott experience is preferred.
• Experience managing over 350 rooms is advantageous.

Responsibilities

• Overseeing all property operations and guest relations as Property Manager on Duty.
• Maintaining relationships with departments to support operations.
• Analyzing financial reports to measure productivity.

Skills

Communication

Problem Solving

Team Management

Education

Degree or diploma in Hospitality Management

Tools

Opera PMS

Job description

Diploma(Hotel Management), Bachelor of Hotel Management(Hotel Management), Bachelor of Business Administration(Management)

Nationality

Any Nationality

Any

Vacancy

1 Vacancy

Job Description

Business Line: Vintage Grand Hotel

Position: DUTY MANAGER

Department: Front Office

Reports To: Front Office Manager

Grade: 3

The Group Vintage is proud to announce the upcoming transformation of Vintage Grand Hotel into a prestigious Marriott Hotel, featuring one of the largest Executive Apartments in the UAE. Set for completion by late 2025, this milestone reflects our continued growth and commitment to excellence in the region’s dynamic hospitality landscape.

Join us as we shape the future of luxury hospitality in the UAE.

What’s the job?

Serves as the Property Manager on Duty, overseeing all property operations to ensure the highest levels of hospitality and service. Acts as the representative of property management in resolving guest or property-related issues. Manages guest queries and directs guests within the lobby. Serves as Guest Relations Manager, tracking service issues and ensuring guest satisfaction.

Your day-to-day responsibilities include:

1. Maintaining strong working relationships with all departments to support property operations and goals, and resolving issues efficiently.
2. Sending daily copies of DM MOD reports to all departments.
3. Ensuring compliance with hotel and departmental policies, standards, and procedures.
4. Focusing on guest experience during departmental meetings and emphasizing quality and continuous improvement.
5. Reviewing staffing levels to meet guest service, operational needs, and financial objectives.
6. Analyzing financial reports and performance data to measure productivity and identify areas for cost reduction and improvement.
7. Empowering staff to deliver excellent customer service.
8. Providing immediate assistance to guests and setting a positive example in guest relations.
9. Responding to and resolving guest problems and complaints.
10. Interacting with guests regularly to gather feedback on service quality and satisfaction.
11. Participating in the development of corrective action plans to improve guest satisfaction.
12. Recording guest issues in the tracking system.
13. Investigating accidents involving guests or staff, as needed.
14. Monitoring service behaviors and providing feedback to staff.
15. Conducting regular inspections of the hotel based on the BSA checklist.
16. Managing VIP guests as directed by the Front Office Manager, including VIP arrivals and escorting guests to their rooms.

Desired Candidate Profile:

• Degree or diploma in Hospitality Management from an accredited institution.
• Minimum 2-5 years experience in a similar role at a 5-star hotel in Dubai/Abu Dhabi; Marriott experience is a plus.
• Experience in Marriott-branded properties is essential.
• Experience managing over 350 rooms preferred.
• Experience with hotel rooms and apartments is advantageous.
• Excellent communication and problem-solving skills.
• Strong team management abilities.
• Advanced proficiency in Opera PMS.

Disclaimer: This job description is not exhaustive and responsibilities may change as necessary.

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