Hotel Cleanliness Supervisor- Ajman Saray, a Luxury Collection Resort

Marriott Hotels Resorts; Ajman; On-site; AED 40,000 - 50,000; Full time

Job summary

A leading hospitality company in Ajman seeks a Housekeeping Manager to oversee cleanliness standards, manage staff, and ensure guest satisfaction. The ideal candidate has supervisory experience and strong communication skills, with at least one year of related work experience. This role requires diligence in maintaining safety and quality standards at all times.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Assist management in hiring, training, scheduling, and evaluating staff.
• Develop and maintain positive working relationships with others.
• Ensure adherence to quality expectations and standards.

Skills

Attention to detail

Communication skills

Teamwork

Education

High school diploma or G.E.D. equivalent

Job description

Overview

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeping to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.

Responsibilities

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees.
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Move, lift, carry and place objects weighing less than or equal to 55 pounds without assistance; in excess of 55 pounds with assistance.
• Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees including bending, twisting, pulling and stooping.
• Stand, sit, kneel or walk for an extended period across an entire work shift.
• Grasp, turn and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination.
• Enter and locate work-related information using computers and/or point of sale systems.
• Read and visually verify information in a variety of formats (e.g., small print).
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None
• Required Experience: Manager

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.