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Join an established industry player in the hospitality sector as a guest service representative. In this role, you will be the first point of contact for guests, ensuring they feel welcomed and attended to. Your responsibilities will include seating guests, maintaining a clean dining environment, and supporting team efforts to provide exceptional service. This position offers a chance to develop essential skills in a vibrant and diverse workplace, where your contributions will be valued and recognized. If you have a passion for hospitality and a commitment to excellence, this opportunity is perfect for you.
POSITION SUMMARY
Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing a clean/current menu in front of the guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings, and organize seating for groups with special needs. Ensure place settings are appropriate, and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and the well-being of guests.
Follow all company policies, safety, and security procedures; report accidents, injuries, and unsafe work conditions to a manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Communicate clearly and professionally, answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team efforts to reach common goals, and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for extended periods. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: None required.
Supervisory Experience: None required.
License or Certification: None.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunities. We foster an environment where the diverse backgrounds of our associates are valued, and our greatest strength lies in the rich blend of culture, talent, and experiences of our team members. We are committed to nondiscrimination on any protected basis, including disability, veteran status, or other legally protected categories.