Hostess - Premier Lounge

SOFITEL; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

Ein innovatives Unternehmen sucht eine freundliche und professionelle Hostess, die als erste Kontaktstelle für Gäste fungiert. In dieser Rolle tragen Sie entscheidend zu einer einladenden Atmosphäre und einem positiven Speiseerlebnis bei. Ihre Aufgaben umfassen das Begrüßen von Gästen, die Überwachung ihrer Zufriedenheit und die Unterstützung des Restaurantpersonals, um einen reibungslosen Ablauf zu gewährleisten. Diese Position bietet Ihnen die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, in dem Ihre Fähigkeiten und Ihr Engagement geschätzt werden. Wenn Sie eine Leidenschaft für den Kundenservice haben und in der Gastronomie glänzen möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Exzellente Kommunikations- und zwischenmenschliche Fähigkeiten.
• Starke Multitasking-Fähigkeiten und Aufmerksamkeit für Details.

Responsibilities

• Begrüßen Sie die Gäste und setzen Sie sie gemäß dem Restaurantplan.
• Sorgen Sie für die Zufriedenheit der Gäste und reagieren Sie schnell auf deren Bedürfnisse.

Skills

Kommunikationsfähigkeiten

Kundenservice

Multitasking

Detailorientierung

Education

High School Diplom oder gleichwertig

Tools

Reservierungssysteme

Job description

We are seeking a friendly and professional Hostess to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.

• Greet guests warmly and seat them according to the restaurant s floor plan.
• Ensure guest satisfaction by anticipating needs and responding promptly.
• Address guest concerns and complaints, ensuring satisfaction.
• Conduct regular table visits to monitor guest satisfaction.
• Handle reservations and cancellations, following department standards.
• Communicate any changes to reservations or cancellations to management.
• Pre-assign tables and ensure special requests are addressed.
• Maintain a clean and organized hostess stand and dining area.
• Ensure tables are properly set and ready for service.
• Monitor the cleanliness and working condition of equipment and supplies.
• Assist staff as needed to ensure smooth restaurant operations.
• Collaborate with restaurant staff to provide optimum service.
• Promote a cooperative and productive working climate.
• Be flexible and rotate within different F&B outlets as required.
• Assist with cashiering procedures and balance transactions.
• Participate in training and other duties as assigned by management.
• Strong communication and customer service skills.
• Ability to handle high-volume periods and anticipate guest needs.
• Detail-oriented with a focus on cleanliness and organization.
• Previous experience in a restaurant or hospitality setting is a plus.

Qualifications

• Excellent communication and interpersonal skills
• Strong multitasking ability and attention to detail
• Professional appearance and positive attitude
• Basic computer skills and familiarity with reservation systems
• Knowledge of restaurant operations and service standards
• High school diploma or equivalent
• Previous experience in hospitality or customer service preferred
• Food safety certification is a plus
• Ability to work flexible hours, including evenings, weekends, and holidays
• Fluency in English; additional language skills are a plus

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