Hostess - Hong Loong

Hong Loong, one of the best Asian fusion restaurants for residents and visitors of Palm Jumeirah, is seeking a friendly and professional Hostess to join our team. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.

Responsibilities:

• Greet guests warmly and seat them according to the restaurant's floor plan.
• Ensure guest satisfaction by anticipating needs and responding promptly.
• Address guest concerns and complaints ensuring satisfaction.
• Conduct regular table visits to monitor guest satisfaction.
• Handle reservations and cancellations following department standards.
• Communicate any changes to reservations or cancellations to management.
• Preassign tables and ensure special requests are addressed.
• Maintain a clean and organized hostess stand and dining area.
• Ensure tables are properly set and ready for service.
• Monitor the cleanliness and working condition of equipment and supplies.
• Assist staff as needed to ensure smooth restaurant operations.
• Collaborate with restaurant staff to provide optimum service.
• Promote a cooperative and productive working climate.
• Be flexible and rotate within different F&B outlets as required.
• Assist with cashiering procedures and balance transactions.
• Participate in training and other duties as assigned by management.

Qualifications:

• Excellent communication and interpersonal skills.
• Strong multitasking ability and attention to detail.
• Professional appearance and positive attitude.
• Basic computer skills and familiarity with reservation systems.
• Knowledge of restaurant operations and service standards.
• High school diploma or equivalent.
• Previous experience in hospitality or customer service preferred.
• Food safety certification is a plus.
• Knowledge of Asian cuisine is advantageous.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Fluency in English; additional language skills are a plus.

Remote Work:

No

Employment Type:

Full-time