Hostess - Greek Restaurant

Mandarin Oriental Hotel Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in Dubai seeks a Hostess to provide exceptional guest experiences in their Greek restaurant. The role involves greeting guests, managing reservations, and ensuring a seamless dining experience. Ideal candidates will have a background in luxury hospitality and strong communication skills.

Benefits

Learning & Development programs

MOstay programme for complimentary nights

Health and wellness programmes

Comfortable accommodation and duty meals

Competitive salary and benefits package

Qualifications

• Minimum 2 years experience as a Hostess in a luxury hotel.
• Proficient in handling reservations and guest communication.
• Strong verbal and written communication skills in English.

Responsibilities

• Welcome guests and manage seating arrangements.
• Handle reservations and maintain accurate records.
• Communicate guest preferences to service teams.

Skills

Communication

Interpersonal skills

Organisational skills

Multitasking

Education

High school qualification

Degree or diploma in Hospitality/Hotel/Business Management

Tools

Table Management Systems

MS Office

Job description

Based at the Mandarin Oriental Downtown, Dubai within the Food and Beverage Service Greek Restaurant in Dubai, the Hostess is responsible for greeting and seating guests, managing reservations, and ensuring every guest feels welcomed and valued. The Hostess also manages and maintains the reservation system, including the database with respective guest preferences. Hostess reports to the Head Hostess.

As a Hostess, you will be responsible for the following duties:

1. Warmly welcome guests, manage seating arrangements, and create a polished first impression that reflects the luxury of the brand.
2. Handle reservations efficiently across all channels, maintain accurate records in the reservation system, and coordinate table assignments based on guest preferences and dining flow.
3. Communicate guest preferences, allergies, or special requests to the service and kitchen teams to ensure a seamless dining experience.
4. Demonstrate strong knowledge of the outlet's concept, menu, and promotions; provide accurate and engaging information to guests.
5. Display professional phone etiquette, maintain menu quality and appearance, and assist with upselling beverages and processing billing when required.
6. Create memorable WOW moments, ensure guest satisfaction from arrival to departure in line with MOHG Legendary Quality Experiences (LQEs), and record guest preferences for future service personalization.

As a Hostess, we expect from you:

1. Minimum 2 years experience as a Hostess in a luxury hotel; prior experience in high-volume, high-service restaurants is preferred.
2. High school qualification required; degree or diploma in Hospitality/Hotel/Business Management is an advantage.
3. Proficient in handling reservations and guest communication via phone and email; familiar with Table Management Systems.
4. Solid knowledge of bar service procedures and standards is preferred.
5. Strong verbal and written communication skills in English; basic computer proficiency including MS Office.
6. Excellent interpersonal, organisational, and multitasking skills; physically able to stand for extended periods and work flexible shifts.

Our commitment to you

1. Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
2. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
3. Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
4. Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
5. Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

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