Hostess - for Lifestyle dining restaurant in Dubai

Apt Resources; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player in the hospitality sector is looking for a dynamic Hostess to join their award-winning team in Dubai. This role is crucial as you will be the first point of contact for guests, ensuring they receive exceptional service and experience. With a strong emphasis on customer satisfaction, you will manage reservations, greet guests warmly, and maintain high standards of hygiene and quality. This position offers a unique opportunity to work in a vibrant environment, where your contributions will directly impact the guest experience. If you are passionate about hospitality and thrive in a fast-paced setting, this is the perfect opportunity for you.

Benefits

Food Allowance

Free Accommodation

Transport

Health Insurance

Paid Leave as per UAE Laws

Air Ticket every two years

Qualifications

• 2+ years of experience in a high-end restaurant or hotel as a host/hostess.
• Fluent in English; knowledge of a second language is a plus.

Responsibilities

• Greet and escort guests, managing reservations and ensuring quality service.
• Address customer complaints and maintain cleanliness of the restaurant.

Skills

Customer Service

Problem-Solving

Communication Skills

Fluency in English

Knowledge of Dining Etiquette

Tools

Restaurant Reservation System

Job description

Description

Our client, a very successful and award-winning restaurant group in Dubai, is seeking a highly motivated and dynamic individual to join their team as a Hostess. They are a leading hospitality company in their segment, serving guests in Dubai for about 15 years. They require a customer-oriented individual to be the first point of contact with our guests and provide excellent service while maintaining high standards of safety, hygiene, quality, and customer service.

Responsibilities

• Greet guests in a friendly and courteous manner and ensure a positive lasting impression.
• Escort guests to their assigned tables or waiting areas.
• Manage reservations and maintain a reservation system.
• Advise guests on the menu specials and unusual features of the restaurant.
• Ensure that all guests are served with a consistently high level of quality.
• Address customer complaints, suggestions, or concerns and report them to a Manager or the respective department.
• Ensure that the restaurant is clean, well-maintained, and operational at all times.

Requirements

• A minimum of 2 years of experience as a host or hostess in a high-end restaurant or hotel.
• Fluent in English, and a second language such as Arabic, French, Italian, Spanish, Russian, or Chinese will be an advantage.
• Knowledge of a restaurant reservation system is essential.
• Strong customer service, problem-solving, and communication skills.
• Positive attitude, reliable, and guest-oriented.
• Willing to work flexible schedules including weekends and evenings.
• Ability to work as part of a team and follow instructions.
• Knowledge of dining etiquette, menu presentation, wine service, and bar service is a plus.

Benefits

AED 3000, Food allowance 350 to 500, Service charge Avg 600-800, Credit card tips, free Accommodation, Transport, uniforms, Health insurance, air ticket once every two years, Paid leave as per UAE laws.