Hostess - FB Service Expert

Marriott Hotels Resorts; Dubai; On-site; AED 24,000 - 30,000; Full time

Job summary

A leading hotel chain is seeking a Guest Service Expert in Dubai to enhance guest experiences through excellent service. The role involves interacting with guests, managing food service, and maintaining a professional workplace, ideal for those with a passion for hospitality. Candidates should have a high school diploma and a desire to create memorable dining experiences.

Qualifications

• High school diploma or equivalent is required.
• Less than 1 year of related work experience is acceptable.
• Familiarity with menu management is beneficial.

Responsibilities

• Ensure guests enjoy their meals and experiences.
• Manage tables and communicate with the kitchen effectively.
• Maintain a clean and organized work area.

Skills

Customer Service

Communication

Teamwork

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we aim to create an experience that is memorable and unique, with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to ensure guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you hold, there are a few key elements for success: creating a safe workplace, following company policies and procedures, upholding quality standards, and maintaining a professional appearance and communication. Guest Service Experts will be on their feet and moving around (standing, sitting, or walking for extended periods; moving over sloping, uneven, or slippery surfaces), managing the menu (reading and visually verifying information), and taking a hands-on approach to work (moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reaching overhead and below the knees, including bending, twisting, pulling, and stooping). Performing these duties well (and other reasonable job duties as requested) is critical to providing excellent service for our guests and supporting our business every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Less than 1 year of related work experience.

Supervisory Experience: None.

License or Certification: None.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and fostering an inclusive, people-first culture. We are dedicated to nondiscrimination on any protected basis such as disability, veteran status, or any other basis covered under applicable law.